Scheduling & Operations Coordinator

2 weeks ago

Vancouver, Canada BLACKBIRD SECURITY INC. Full time

Blackbird Security Inc. is a security services company that operates in 6 provinces across Canada. As we continue to grow and provide essential services, we are looking to add capable, driven, and talented members to our office team. As the **Coordinator - Scheduling & Operations**, your role is key in ensuring that our operations run smoothly and that our field management teams are supported in effectively staffing their regions. This position is one with a large potential for growth within the department and the company.

You will possess very strong organizational and time-management skills, will be proficient in Microsoft Office Suite, and is comfortable learning and using new software systems. To succeed in this role, you must have a background and/or education in office administration, scheduling, or security. This role requires the incumbent to have very strong communication skills and to be comfortable interacting with external clients regularly.

You will take direction from our National Scheduling Manager and our Operations Manager - Western Canada, ultimately supporting our CEO and Director of Operations by fulfilling the basic operations of this role.

Due to the nature of the role, there may be work-from-home flexibility depending on the shift selected and on any weekend day worked.

**Responsibilities**
- Complete time approvals in TrackTik.
- Review, approve, and help create weekly schedules.
- Help managers troubleshoot scheduling and sign-in/sign-out issues.
- Assist managers in making last-minute scheduling changes.
- Support the National Scheduling Manager with any scheduling maintenance.
- Participate in and perform ad-hoc tasks to support the National Management team in achieving organizational and operational goals.
- Take ownership of TrackTik administration.
- Effectively and professionally communicate with clients when necessary.
- Support the office team with systems administration as required.
- Assist with general office administration as required.
- Complete, review, or send reports as required.
- Work on various operational projects assigned to you.
- Act in a dispatch manner for last-minute coverage calls.
- Assist with ad-hoc projects and provide support as needed to the administrative and leadership teams.

**Requirements**:

- Post-secondary education is preferred.
- Excellent communication skills.
- Excellent verbal and written English language skills.
- Experience in the security industry is preferred, but not necessary.
- Scheduling experience on a large scale is key for success in this role.
- Proficient in Microsoft Office.
- Experience using TrackTik is a huge asset.
- Tech-savviness is a huge benefit for this role.
- Able to commute to our Vancouver, BC office.

We thank all applicants for their interest, however, only successful individuals will be contacted.

**Salary**: $39,520.00-$41,600.00 per year

Schedule:

- Day shift
- Evening shift
- Night shift
- Weekend availability

Application question(s):

- Do you prefer daytime, evening, or overnight shifts?

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Administrative: 1 year (preferred)

**Language**:

- English (preferred)
- French (preferred)

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