Retail Store Supervisor

5 days ago

Toronto, Canada CHOW TAI FOOK Full time

Who are we ?

Chow Tai Fook Toronto

Founded in 1929, Chow Tai Fook is one of the world’s leading jewelry brands, rooted in Hong Kong with a legacy of trust, authenticity, and exceptional craftsmanship. Our products are known for their design, quality, and value, making us a symbol of innovation and tradition. With a growing presence globally, including Canada, we continue to expand while staying true to our core values of _Sincerity_ and _Eternity_.

We are looking for a detail-oriented and responsible **Retail Store Supervisor** to oversee daily store operations and ensure a high standard of customer service and team performance in our jewellery retail enviroment.

**Key Responsibnilities**
- Supervise and support retail staff, including sales assocaites and trainees
- Assign duties and schedules to ensure smooth daily operations
- Hire and train and guide team member to meet sales and service goals
- Monitor sales performance and conduct performance reviews
- Authorize payments, merchandise returns, and handle cash management
- Organize and maintain store inventory and merchandising displays
- Oversee product displays for booth permanent and promotional collections
- Resolve customer inquiries, complaints, and operational issues promptly
- Prepare reports on sales performance, staffing, and merchandising activities
- Manage payroll administration and office operations
- Ensure compliance with company policies and maintain store standards

**Supervision**
- Responsible for supervising **5-10 employees**

**Qualifications**
- Proven experience in **retail supervision or management** (jewellery or luxury retail experience in an asset)
- Strong **Leadership, communication, and interpersonal skills**:

- Excellent **organizational and problem-solving abilities**:

- Proficient in handling **cash, reports, and inventory systems**:

- language skills: Profciency in English is required, knowledge of **Cantonses or Mandarin**is an asset
- Flexible to work weekends, evenings and holidays as needed
- High school diploma or equivalent; Bachelor's degree is preferred

职位类型：全职

工作经验:

- retail supervision or management: 1 年 (必填)

工作语言:

- Mandarin and English (必填)

Work Location: 现场办公

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