Customer Service Specialist, Toronto

5 days ago

North York, Canada Univar Solutions Full time

**Working hours: 8:30AM-5PM**

**About the position**
Reporting to the CS Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing a single point of contact to ensure a consistent customer experience, coordinating order fulfillment, providing necessary information to customers, and problem resolution.

**What you will do**:

- Receive and process customer orders
- Develop solutions to customer needs/opportunities
- Build and sustain long-term customer partnerships
- Display effective communication and interpersonal skills
- Collaborate effectively with team members
- Resolve problems and non-conformances quickly
- Other duties as required

**What you'll need**:

- University degree or College diploma with specialized training in a related field (i.e. chemistry, sales, or customer service) with two (2) years of customer service experience
- Must have a strong organizational aptitude, be detailed oriented and have excellent time management skills
- Must have strong problem-solving skills with the ability to prioritize and multitask
- Must be a team player who is customer-oriented and self-motivated with a proven ability to interface confidently with internal and external stakeholders
- Must have strong computer skills using Microsoft Office suite including Outlook, Excel, and Word
- Bilingual in French and English is an asset

**What we offer**:

- Flexible work program
- Paid training and development programs at every level
- Global career advancement and mentoring opportunities
- Education allowance
- Competitive salary benefits to include; employer-paid medical & dental, short term and long term disability coverage, pension with employer-matched contributions
- Employee Resource Networks that are advocating for advancing diversity, equity, and inclusion within the company.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift

**Education**:

- DCS / DEC (required)

**Experience**:

- customer service: 2 years (required)

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