Customer Service Representative

2 weeks ago

North York, Canada Mr Rooter Plumbing Toronto Full time

Our Mr. Rooter Plumbing franchise was opened in Toronto in 1995. We grew because it earned a reputation for good work at a quality price and for caring about customers’ homes. At Mr. Rooter Plumbing, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every area of our lives. It’s just the plumbing that’s made us famous.

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

- Receive incoming calls in a professional and courteous manner
- Prioritize and coordinate the scheduling of services
- Coordinate delays in schedule with customers and service technicians
- Perform other duties as needed which may include cross-training in related positions
- Training Provided

Job Requirements:

- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
- Must be willing to work some evenings and weekends
- Must be flexible to work various shifts including some weekends

**Benefits**: Health & Dental and RRSP Benefits package

**Job Types**: Full-time, Permanent

Work Location: In person

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