Account Manager

5 days ago

London, Canada Classic Fire + Life Safety Full time

**Position Overview**

The Account manager responsibilities include taking care of customer account requests as well as developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with other departments to improve the entire customer experience.

**Tasks & Responsibilities**:

- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Processing orders and preparing quotes
- Answering customer queries and ensure the timely and successful delivery of our solutions/services according to customer needs and objectives
- Clearly communicate the progress of requested services and orders to internal and external stakeholders.
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Update sales and customer databases and maintaining records Qualifications:

- Able to prioritize work, meet deadlines and work within a team
- Very strong organizational skills for people and information
- Strong interpersonal (friendly & outgoing) skills with staff and customers
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Proficiency in Microsoft Office and quality management systems.
- Excellent communication, interpersonal, and public speaking skills.
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills

**Qualifications**:

- Able to prioritize work, meet deadlines and work within a team
- Very strong organizational skills for people and information
- Strong interpersonal (friendly & outgoing) skills with staff and customers
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Proficiency in Microsoft Office and quality management systems.
- Excellent communication, interpersonal, and public speaking skills.
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills

If you want to work for an exciting, growing, dynamic company and have the necessary qualifications please submit your resume.

**_
Apex Fabrication & Supply is an equal opportunity employer. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation (including, but not limited to, an accessible interview site, alternate format of job posting) during the recruitment and selection process, please let our Recruitment team know._

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