Customer Service Representative
5 days ago
**At Fit-Fix** we repair fitness equipment of various brands, our technicians are certified and recognized by manufacturers. We have over 20 years of experience repairing all types of fitness equipment such as treadmills, ellipticals, AMTs and more. We operate in Canada as well as in the US. And as always we are expanding our great team
We are currently looking for a customer service agent located in Montreal and its surroundings.
**MAIN RESPONSIBILITIES**:
- Diagnose problems with machines;
- Make appointments for service calls;
- Follow up with suppliers
- Assist the team in all other tasks related to the achievement of objectives
- Other related tasks
**OUR ADVANTAGES**:
- Competitive salary;
- Work equipment provided
- Dynamic and warm environment;
- Career opportunities;
- Internal growth and advancement opportunities
- No weekends
**REQUIRED SKILLS**:
- French / English bilingualism (French a must, no exceptions)
- Exemplary customer service;
- Call center experience (Asset);
- Autonomy professional, rigorous and dynamic
- Technological ease;
Thank you for your interest in this position, we are waiting for you
- _________________________________
**Chez Fit-Fix** nous réparons des appareils de fitness de différentes marques, nos techniciens sont certifiés et reconnus par les fabricants. Nous avons plus de 20 ans d’expérience dans la réparation de tous types d’équipements de fitness tels que tapis roulants, vélos elliptiques, AMT et plus encore. Nous opérons au Canada ainsi qu'aux États-Unis. Et comme toujours, nous agrandissons notre formidable équipe
Nous sommes actuellement à la recherche d'un agent de service à la clientèle situé à Montréal et ses environs.
**PRINCIPALES RESPONSABILITÉS**:
- Démontrer un service client exemplaire dans l’exécution des appels et courriels entrants et sortants ;
- Diagnostiquer les problèmes avec les machines par téléphone ou par courrier électronique ;
- Prendre des rendez-vous pour les appels de service ;
- Effectuer le suivi auprès des fournisseurs
- Assister l'équipe dans toutes autres tâches liées à l'atteinte des objectifs
- Autres tâches connexes
**NOS AVANTAGES**:
- Salaire compétitif;
- Matériel de travail fourni
- Environnement dynamique, chaleureux et détendu;
- Opportunités de carrière;
- Possibilités de croissance et d’avancement internes
- Pas de week-end
**COMPÉTENCES REQUISES**:
- Bilinguisme français / anglais (français indispensable, sans exception)
- Service client exemplaire;
- Expérience en centre d'appels (Atout);
- Autonomie professionnelle, rigoureuse et dynamique
- Facilité technologique;
Merci de votre intérêt pour ce poste, nous vous attendons
**Job Types**: Full-time, Permanent
Pay: $20.00 per hour
Application question(s):
- Are you able to work Monday to Friday from 9am to 5pm?
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- French & English (required)
Work Location: In person
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