Office Coordinator

Office Coordinator
**Location**: Burnaby, Fulltime

Monarch House is a child development centre providing seamless services to families impacted with Autism Spectrum Disorder and related developmental delays.

The health and safety of our staff is our #1 priority. As you care for others, Monarch House will care for you. Monarch House has safety measures in place to keep you healthy and safe.

As an _**Office Coordinator **_on our team, you will ensure a positive first impression of Monarch House for internal (employees, contractors) and external (public, vendors, funders) stakeholders. Effectively listening and asking questions to ensure calls and inquiries can be directed to the appropriate person, the Office Coordinator ensures excellence in customer service and timely response. The Office Coordinator provides administrative support to the clinic through oversite of the entire schedule, ensuring clinical quality and the efficient and profitable operation of the clinic in accordance with the mission, core values, guidelines, and quality of standards established by Monarch House.

**Take an inside look at what you will do each day**:

- Analyzes and monitors entire clinic schedule in relations to financial performance to improve the outcomes of treatment/ services delivered and profitability of the facility and provides appropriate feedback for corrective action to the Regional Director and Clinic Manager.
- Receives treatment schedules and enters appointments into CentralReach on an ongoing basis.
- Maintain office staff lists, staff duties lists, bulletin boards, kitchen, general office entrance areas, etc. as applicable.
- Adjust MH personnel and client schedules for vacation, illness, etc. to ensure efficiency of schedules and maintenance of client service delivery.
- Utilize effective and courteous communication skills to answer the phone, greet visitors, respond to questions, and collect information to direct inquiries.
- Participate in administrative projects, create client/employee files, maintain staff/client records and filing.
- Monitors customer service and takes remedial action to deal with complaints and problems from patients and referral sources.
- Maintain operation of photocopier, stocking of supplies, scanning, copying, and filing of documents.
- Maintain office staff lists, staff duties lists, bulletin boards, kitchen, general office entrance areas, etc. as applicable.
- Ensure the cleanliness and tidiness of the clinic. Coordinator repairs and general maintenance as required.

**Here is what you will need to be successful**:

- Have a Diploma or Certificate in Business Administration, Medical Administration, or related field
- Minimum 1 year of experience in Customer Service or an administrative role
- 1 year of experience in a call center environment
- Medical knowledge and/or medical background considered an asset
- Strong interpersonal and problem-solving skills
- Excellent verbal and written communication skills

**What Monarch House can offer to you**
We are proud of our friendly environment, supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training, mentoring and education programs will provide you with opportunities for continued learning - and support and guidance whenever you need it.
- Competitive compensation
- Extended health benefits package fully covered by Monarch House, if eligible
- Exceptional thought leadership and mentorship
- Be part of a growing, diverse company
- Work in a supportive team environment, where you can grow professionally for continuous learning and skills development
- Autonomy to explore and reach your career goals including the opportunity to progress to management

As you care for others, Monarch House will care for you by providing the Personal Protective Equipment (E.g., gloves, masks, eye protection), training and resources that you need to feel confident every day.

We are committed to making a difference in people’s lives - and that starts with yours. You will enjoy a flexible schedule that allows you to achieve your goals at work and at home, with a balance of teamwork and independence. We have a team of Supervisors and motivated colleagues who are excited to meet and support you

**How to Apply**
- We thank all interested applicants, however, only those under consideration will be contacted._

**About**
Established in 2009 in British Columbia as an interdisciplinary treatment centre for individuals with autism spectrum disorder (ASD) and their families, Monarch House has now expanded its geographic network and services to include the full range of services for individuals with academic, behaviour, communication, learning, motor, physical, speech, social and vocational needs.

Monarch House is a dynamic team of professionals providing challenging career opportunities and fulfilling roles in British Columbia and Ontario. Our professional st