Parts Administrator

**Who we are**

Stephenson’s Rental Services is a Canadian success story spanning over 65 years and 500 employees looking to expand our team with new **diverse** and **talented **individuals. We believe that simplicity is the key to unlocking greatness, and we push past obstacles that help you be your best. We live our values through **Respect, Passion, Simplicity, Progressive Thinking **and a **Family Focus.**

**Why we’re thriving**

We’re successful because we recognize that we are accountable to our employees, and they are at the heart of who we are. At Stephenson’s Rentals, we **invest** in the skills you have today and **support** you in exploring your **growth** through training, career development, and internal hiring. Over 25% of our staff Canada wide have been with us for over 10 years, and we are extremely proud to provide our **unwavering commitment** to becoming your destination employer.

**How you’ll contribute**

As our **Parts Administrator,** you’ll be supporting the Branch and Manager through:

- Placing parts orders, maintaining designated inventory levels, monitoring delivery schedules, and coordinating shipments
- Answering customer inquiries, probing their equipment and parts needs and suggesting solutions with our products and programs
- Maintaining close-out of work orders and upkeep of status codes,
- sending out billing information and tracking customer damage reports.
- Possessing excellent product/parts knowledge and transferring this knowledge to customers, including features, benefits, safe operating techniques, and related accessories and products
- Accurately entering and maintaining all inventory control documents to preserve the integrity of our Rental Management computer system.
- Working with the Manager to monitor account disputes, monthly billing, over-due accounts, invoicing, etc.
- Ensuring that every customer is treated in the same fair and consistent manner and resolving issues as they arise
- Driving and participating in merchandising initiatives including pricing, inventory control, product placement, etc.
- Working to resolve and address all shipping and/or invoice queries.
- Adhering to and promoting our Company Safety Policies, including wearing required PPE
- Other duties as assigned

**What we’re looking for**
- High School Diploma or equivalent
- 2 years of experience within a customer service, equipment rental, construction equipment or similar environment
- Exceptional interpersonal and communication skills and effectively able to deal with customers in person and on the phone
- Able to multi-task and work effectively in a fast-paced team environment
- Comfortable lifting up to 50 lbs. when required
- A G Driver’s license with a clean abstract is a bonus

**Helping YOU Win**

While you are doing what you’re best at for us, we work to **support** you through:

- Competitive hourly wages with bonus opportunities
- Paid time off
- Extended health care, dental and vision care after 3 months
- Guaranteed 42.5 hours per week, with overtime availability
- Annual uniform and PPE allowance
- Life insurance and RRSP matching
- Discounted gym membership and exclusive store discounts
- Internal career development, mentorship, and apprenticeship options

We are thankful to all applicants, and we will reach out to those that qualify.
- Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process. _

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$22.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: One location