Service Officer

Requisition ID: 168883 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of the Day to Day group in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Accountabilities - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to their day to day inquiries/investigations (i.e. balance inquiries, signature verifications, cheque testing, confirmations, account/loan investigations, etc.) and thereby adhering to established Operating Performance Commitments (OPCs). - Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications. - Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services. - Responds promptly and effectively to service inquiries, concerns and complaints from partners/clients, with the ability to: - Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required. - Analyze situations and present sound recommendations and decisions to overcome any obstacles, and escalating if required. - Facilitate decision making processes by providing timely, meaningful and easily available data. - Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct. - Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team. - Perform other related duties as assigned. Education / Experience / Other Information - Post-Secondary Education or a minimum of 1 years of relevant working experience in Financial Services or related industry. - Working knowledge of Retail, Corporate and Commercial products, services and procedures. - Proven customer service skills, as well as flexibility to adapt to changing environments. - Thorough knowledge of the Bank’s transactional services. - Effective communication (written & verbal) and Organizational Skills. - Working knowledge of Microsoft Office (Excel, Word, and Outlook). Working Conditions - Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically. Location(s): Canada : Ontario : Mississauga Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.