Dental Receptionist/treatment Coordinator

1 day ago

Oakville, Canada SPEERS DENTAL CENTRE Full time

**Job Summary**

**Responsibilities**
- Greet patients warmly and check them in for their appointments.
- Manage phone systems to handle incoming calls, schedule appointments, and address patient inquiries.
- Maintain accurate patient records and manage administrative tasks related to patient care.
- Process patient information and insurance claims efficiently using dental software.
- Assist with billing and payment processing as needed.
- Ensure the front desk area is organized and welcoming for patients.
- Collaborate with dental staff to ensure seamless patient flow throughout the office.
- Keep up-to-date with medical terminology to effectively communicate with patients and staff.

**Qualifications**
- Previous experience as a Dental Receptionist or in a similar front desk role within a dental office is preferred.
- Proficiency in dental software such Logitech or Paradigm is highly desirable.
- Strong understanding of medical terminology related to dentistry.
- Excellent organizational skills with attention to detail.
- Strong communication skills, both verbal and written, to interact effectively with patients and team members.
- Educate, discuss, and outline the benefits of the treatment plan(s) with a focus on building patient ownership to follow their plan(s)

What separates us from our competition **OUR STRONG OFFICE CULTURE**

When you are on our team, you are family. Our strong culture is built on the foundation of teamwork and mutual respect.

We work hard to cultivate an environment where everyone feels like they belong, and we are proud to say that our team is our **MOST VALUABLE ASSET**. We believe that diversity only makes us stronger, and it is reflected in the quality of care that we always provide.
- Schedule patient visits and answer pre-visit questions, including billing questions.
- Encourage patient acceptance of treatment plans by answering questions and creating value for the proposed treatment
- Develop and discuss financial arrangements, insurance coverage and breakdowns, and payment plans for patients
- Update patient records including documentation of new treatment plan(s), adding insurance and billing information
- Manage patient financial accounts - estimating and collecting patient portions due at the time of service
- Manage the patient experience through exceptional customer service skills and excellent presentation skills
- Ability to multitask in a fast-paced environment while maintaining professionalism.
- A friendly demeanor with a commitment to providing outstanding patient care.

**Job Types**: Full-time, Part-time

Pay: $22.00-$29.00 per hour

Expected hours: 25 - 35 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Dental receptionist: 2 years (required)
- Dental office experience: 2 years (required)
- Customer service: 2 years (required)
- Organizational skills: 2 years (required)

Work Location: In person

Expected start date: 2024-11-30

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