Customer Service Agent

7 days ago

SaintLaurent, Canada PAL Full time

At **PAL Airlines** we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast
- paced environment, take pride and ownership in what you do and have exceptional customer service Skills, then we want you on our Customer Service team

**PAL Airlines** is currently seeking a Full-time **Customer Service Representative** to join our team in **Sept-Îles**, QC.**

**We offer**:

- Travel privileges with PAL and its network
- Comprehensive health benefits including medical, dental, vision, and life insurance
- Defined contribution pension plan
- Employee Stock purchase plan
- Employee tuition assistance program
- Employee and Family Assistance Program

**Duties and Responsibilities**:

- Assist Customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance to our Customer Service policies, company procedures and safety and regulatory processes;
- Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required;
- Provide Outstanding Customer Service to our Customers;
- Working with the PAL Airlines team on developing new Customer Service initiatives and ideas;
- Administration duties and reporting in relation to the operations of PAL Airlines scheduled and Charter flights;
- Work closely with all departments of PAL Airlines to ensure our Customer's experience is an enjoyable one from origin to destination.

**Qualifications**:

- The ability to fluently speak both English and French;
- Must possess exceptional Customer Service skills;
- Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making;
- Must be able to work independently and in a team environment;
- Must be able to obtain a clear Record of Conduct.

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