Client Care Coordinator/receptionist

2 months ago


Maple, Canada Access Rehab Full time

Access Rehab Injury Clinic is currently looking for a Client Coordinator/Receptionist who is friendly, enthusiastic, and motivated to join our team part-time (Monday, Tuesday, Wednesday and Friday) from 2:00 pm to 7:00 pm. We have a growing reputation of providing exceptional patient-centered care. We have developed strong relationships with family doctors and orthopedic surgeons, and focus on collaborative care to efficiently rehab our patients.

DUTIES AND RESPONSIBILITIES:

- Manage reception area and patient flow, greeting and checking patients in as they arrive
- Coordinate and schedule patient appointments efficiently and accurately, and ensuring practitioners stay on schedule by notifying of patient’s arrival
- Answer phone calls and respond to inquiries
- Collect and update patient information, including insurance details and medical history, family physician contact information
- Verify insurance coverage and process insurance claims
- Assist with billing and payment processing, including billing to third party insurance companies through various portals
- Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into patient’s charts
- Maintain patient accounts by obtaining, recording and updating personal and financial information while adhering to confidentially procedures
- Other administrative tasks as needed

QUALIFICATIONS:

- 2 years of previous receptionist/administrative experience at Physiotherapy clinic
- Experience using Universal Scheduling System is an asset
- Knowledge in third party billing is an asset.
- Excellent communication skills both verbal and written
- Excellent organizational and time management skills
- Ability to multitask and prioritize tasks in a fast-paced environment

**Job Type**: Part-time

Pay: $18.00-$22.00 per hour

Expected hours: 20 per week

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- No weekends

**Experience**:

- Physiotherapy office: 2 years (required)
- Administrative experience: 2 years (required)
- Time management: 2 years (required)
- Office experience: 2 years (required)
- Physiotherapy Clinic: 2 years (required)

**Location**:

- Maple, ON L6A 4E2 (required)

Work Location: In person


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