Customer Service Representative
2 weeks ago
**Overview**
**Responsibilities**
- Provide accurate information regarding products and services while ensuring customer needs are met.
- Utilize effective phone etiquette to create a welcoming environment for customers.
- Perform data entry tasks to maintain accurate records of customer interactions and transactions.
- Analyze customer feedback and provide insights to improve service quality.
- Engage in upselling opportunities by identifying customer needs and recommending appropriate products or services.
- Collaborate with team members to resolve complex issues and enhance the overall customer experience.
- Maintain knowledge of company policies, procedures, and product offerings to assist customers effectively.
**Skills**
- Strong phone etiquette with the ability to communicate clearly and professionally.
- Proficient in data entry with attention to detail for accuracy in record-keeping.
- Multilingual abilities are a plus, particularly fluency in Spanish and English, to better serve diverse customers.
- Previous experience in sales is advantageous for identifying upselling opportunities.
- Excellent customer service skills with a focus on building rapport and trust with clients.
- Strong analytical skills to assess customer needs and provide tailored solutions.
Join us as we strive to enhance our customer relationships through exceptional service
Pay: From $23.00 per hour
Expected hours: 40 per week
Additional pay:
- Overtime pay
**Benefits**:
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Work Location: In person
Expected start date: 2025-05-23
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