Market Operations Specialist

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

The Market Operations specialist will work with the Alpha X US team, as well as the market operations team in Canada to provide specialized, experienced trading and technology support to our US Equities clients in a trade floor environment, while supporting the effective operation of the trading platform.

This is an outstanding opportunity to work at the cutting edge of the US equity markets where you will have the opportunity to develop your experience, build valuable relationships, and be at the center of the company’s growth.

Reports to: President of Alpha US

Key Accountabilities:

- Onboarding of new clients, including the set-up, administration of participating organizations and technology vendors
- Support clients with their market access needs, including certifying client technology and troubleshooting requests related complex trading and/or technical issues, and setting / supporting client configuration changes
- Once launched, support the effective operation of our core US equities production trading enterprise by; servicing cancel order and trade requests, system health monitoring, conduct exception report reviews, clearing support, and monitor auctions/rotations
- Key member of our US equities contact center, providing extraordinary level one support to a wide range of clients from traders and technology professionals, to business leaders and back offices
- Engaged in the business requirements, client readiness and user acceptance testing process for new equities trading corporate and operational deliverables
- Integral part of the delivery of all Business Continuity, Incident Management and Disaster Recovery plans
- Advocate for continuous process optimization to team work practices through client feedback and industry best practices

Must haves:

- 5+ years of comparable experience in securities related or trading/technology support roles
- Experienced with FIX and Binary protocol
- A friendly, professional demeanor and ability to excel in a trading floor/team-oriented environment
- Passionate about the client experience with an analytical and problem solving approach
- Committed, quick to learn and grasp new technology and concepts while managing time effectively
- Excellent communication and interpersonal skills

Nice to haves:

- Previous trading experience at a trading venue in the US

Note: Hybrid environment

In the market for

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led
_Team Impact_ spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.