Supervisor

**Job Title**: Supervisor - Retail (Part Time)
**Reports To**: Store Manager

**Summary**:
The Supervisor is a brand ambassador and acts as a “Leader on Duty” in the store, supporting the management team in the achievement of store performance goals through their outstanding customer service skills, product knowledge and strong supervisory skills.

As a **Supervisor**, your main responsibilities will include:

- Providing exceptional customer service and shopping experiences for our customers. Act as a brand ambassador through strong product knowledge.
- Processing customer sale transactions and accurately following cash handling procedures
- Assisting customers with returns and exchanges of merchandise
- Completing store opening and/or closing procedures
- Preparing courier for head office when required
- Communicating store information to the District Manager or other functions when required
- Assisting in merchandising, marketing and visual presentation aspects of the store
- Receiving and processing company product accurately and efficiently while preserving the organization of the backroom
- Maintaining a safe and clean store environment for our team members and customers. Executing store housekeeping duties.
- Securing company assets by following all loss prevention policies and procedures
- Acting as a Team Leader through your ability to: o Drive sales through leadership on the sales floor o Assist with sales associate training and development o Oversee the operations of the store in the absence of the Store Manager and Assistant Store

Manager, including daily break and meal period schedule o Participate in creating an environment that is positive, fun, outwardly friendly and engaging for all employees o Lead by example, demonstrate the Carter’s Company Values and ensure the compliance of all company and store policies and procedures
- Contributing to store success by accomplishing related results as needed

**Experience and Skills**
- Retail key-holder, team leader or supervisor experience is an asset
- High energy, enthusiastic team leader
- A history of meeting and exceeding sales goals
- Excellent leadership, interpersonal and customer service skills. Ability to motivate others.
- Working knowledge of computers
- Effective verbal and written communication skills

**Physical demands**
- Ability to lift up to 25 lbs
- Ability to move and replace fixtures, shelves and hardware throughout the store
- Ability to use ladders on a frequent basis
- Capacity to stand for long periods

**Availability Requirements**
- Regular work frequency is required to remain an active employee.
- Availability changes must be approved by the Store Manager and will be reviewed based on business needs.
- Availability to meet the needs of the business that may include days, nights, weekends and holidays as scheduled.
- Scheduled working shifts from 2-8 hours in length. (applicable provincial laws apply
- Minimum number of hours is not guaranteed.

**NOTE**:This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: From $15.50 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- Paid time off
- Store discount

Schedule:

- Day shift
- Evening shift
- Night shift
- Weekend availability

COVID-19 considerations:
Store is regularly sanitized throughout the day and employees and customers are urged to keep 6 feet apart.

Ability to commute/relocate:

- Thornhill, ON L4J0A7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)