Assistant Quality Manager

Job Title Assistant Quality Manager
Qualifications and Experience
**Credentials**:

- Current certification with the CNO as a Registered Practical Nurse is required
- Current license with the College of Nurses of Ontario.

The Assistant Quality Manager supports and maintains our Quality improvement measures within the home, assessing the environment to identify opportunities for improvement to enhance resident care and experience outcomes. Assist in Change Management processes, including conducting audits to monitor performance against quality standards.
Supports the Quality Manager in delivering quality related goals and aspirations including statutory, regulatory and quality compliance and improvement.
Responsible for both retirement and Long Term Care.
Reports to the Director of Care and Executive Director of the Home
**Leadership**: Total of 3+ years Nursing supervisory experience (if any), including a minimum of 3 years of experience in Long Term care
Strong written, verbal and computer skills are required
Demonstrated exemplary leadership and communication abilities
Positive outlook with a strong work ethic is required
Deadline-oriented and strong prioritization skills a must
Be a coach and a mentor
Technical Competencies
**Working Knowledge and Compliance of**: Accreditation Process, Applicable Contractual & Legislative Requirements. CNO standards, FLTCA 2021, Act & regulations, RHRA Retirement Homes Act 2010, Southbridge policies and Procedures, Quality Management Principles, Project Management Principles, Ability to read, write and communicate effectively in English and French (if any), Microsoft Word, Excel and Outlook, Facilitation Skills, Recording and Reporting Skills. Ability to navigate PCC/POC documentation, reports and Insights (QIP), RAI-MDS knowledge, Quality Improvement knowledge.
Role Responsibilities and Key Accountabilities
Leadership and Communication
- Assist in Leading the RNAO Best Practice Guidelines program in the home
- Creating reports, action plans and lessons learned briefings for colleagues on audit outcomes.
- Developing and implementing detailed clear concise resident care plans.
- Reports and communicate updates to care plans with resident and or substitute Decision Maker.
- Completes resident assessments for Retirement Home.
- Delivering briefings, training and education to staff.
- Provides direction to the nursing team in all aspects of resident care
- Interprets nursing philosophy, and in collaboration with the nursing team establishes and implements goals and objectives
- Provides direction to Directors of Clinical Care /Registered Staff in complex clinical cases
- Adheres to the collective agreement when developing and implementing human resources policies
- Has a good understanding of staffing patterns, and scheduling activities
- Conduct and facilitate a yearly Performance Appraisal as assigned
- Participates and or leads interview and hiring process
- Collaborate with the DOC/ED in counselling staff in areas of non-compliance, inappropriate and unprofessional behaviour. Utilizes the progressive disciplining process when disciplining employees which includes Union involvement
- Responsible for reading 24 hr report and Risk Management report on a daily basis. Collaborate with Nursing management team completion of high risk resident and family issues - looks at root cause analysis and amend issues in a timely manner
- Participate in monthly quality improvement calls
- Must be able to work flexible hours to meet the needs of the home.
- Attend and participate in committee meetings.
- Perform environmental scans to identify root cause problems and deficiencies that impact quality by,
- Be present on the units
- Converse with frontline team members
- Observe care and other practices (active observation vs passive observation)
- Identify gaps in training and education that impact quality and the provision of care.
- Must have strong organizational skills and attention to detail
- Be able to communicate effectively and timely
- Promotes the Person-Centered Care philosophy
- Demonstrates sound knowledge of the Resident Bill of Rights in both LTC & Retirement and monitors care to ensure the rights of residents are always respected and promoted
- Supports, mentor and coach nursing staff in his/her role
- Effectively communicates with staff at all levels, residents, families, other departments, and external stakeholders
- A member on the Leadership team, and Quality Team meetings and other meetings /committees as assigned
- Oversee the Clinical Program of the Nursing Department as assigned 1) Falls and Restraint Program; 2) Pain and Palliative Care Program; 3) Skin and Wound Care Program; 4) Continence Care Program; 5) Restorative Care Program; 6) Medication Management; and BSO team including and Continuous Quality Programs in the Home. Conducts regular audits, analysis and plan action to improve quality and mitigate risk.
- Participates in facility strategic planning to al