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Bilingual French/english Call Center Representative
2 weeks ago
As a **Bilingual Call Centre Representative**, you will provide quality and efficient customer service to all BearCom customers, both external and internal. There are full time and part time positions available.
RESPONSIBILITIES
- Responsible for answering and responding to incoming customer calls/inquiries.
- Accurately gather data in an efficient and error free manner.
- Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold.
- Performs other general office duties as required. That may include receptionist duties, order entry, or QC checking.
- May be asked to participate in special projects related to client requests.
- **Must be PC literate and familiar with the Internet.**:
- Must be Bilingual in English and French, both written and spoken.
- Able to interpret policies and procedures.
- Must have good aptitude in solving customer service issues.
- Able to work as a team player and build rapport with the Support Service Callers and Clients.
- Must be able to multi-task.
- Must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
- Must possess operational knowledge of major office equipment.
- Must be available for all shifts as the call centre is open 24 hours a day, 7 days a week, and 365 days a year.
- Background checks are part of the hiring process, which may also include a Motor Vehicle Check. BearCom offers competitive compensation to all of its employees as well as comprehensive benefits which include**:Medical, Dental, Vision, RRSP with matching, upon hire, and much more.**
BearCom is the largest value-added distributor of wireless, voice, data and video solutions that boost operating efficiency and increase safety. The company is currently in a high-growth phase and building a team of people who share core values of positivity, exceptional work ethic and a commitment to working hard in order to get the job done.
**Job Types**: Full-time, Permanent
Part-time hours: 25-40 per week
Pay: From $16.75 per hour
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Supplemental pay types:
- Overtime pay
Work Location: In person
