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Customer Service Representative

3 weeks ago

Cornwall, Canada Xplornet Communications Inc. Full time

**Position Overview**: *
Do you have a passion for providing excellent customer service? Want to work for a company who believes in putting the customer at the heart of everything they do? Then join Xplornet’s team of Customer Service Representatives in our Cornwall, ON office. Xplornet offers a high energy, fast paced work environment where employee opinions and feedback are valued.

**We offer**:

- Competitive starting wage of $17.07 per hour
- $2.00/hour Bilingual Premium (French/English)
- Bonus incentive opportunities up to $2,800 annually
- Excellent company benefits including health and dental
- Matched participation in group RRSP
- Onsite fitness facility
- Strong focus on internal promotion, career path development and training
- Opportunities to work from home after six months tenure

**Key responsibilities include**:

- Providing an excellent customer experience by responding to customer calls in a courteous, knowledgeable and professional manner
- Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures
- Providing general account, billing and technical support to our customers
- Processing service orders
- Maintaining accuracy of customer databases
- Assisting with reporting and administration
- Maintaining service levels and achieving business and performance goals and objectives
- Strong customer focus and a willingness to learn
- Well-developed interpersonal and customer service skills
- Strong time management and organizational skills
- Ability to analyze and solve problems
- Attention to detail
- Ability to prioritize and multi-task while adapting in a fast-paced work environment
- Bilingualism (French/English) is an asset
- Experience in a contact center environment considered an asset

In alignment with Xplornet’s Vaccination Protocol, all new Xplornet team members are required to be fully vaccinated against COVID-19. Requests for accommodation will be considered on a case by case basis.

**Condition of employment**:
Xplornet is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

**Company Overview**:
Xplornet Communications Inc. founded nearly 20 years ago in Woodstock New Brunswick, Canada, is one of Canada’s leading broadband service providers, and the largest rural-focused broadband service provider. For over a decade, Xplornet has been providing innovative fixed and mobile broadband solutions to rural customers at work, home and play across Canada. Today, Xplornet offers voice and data communication services through its unique national fibre, wireless and satellite network that connects Canadians to what matters to them. Xplornet fundamentally believes that all Canadians, regardless of whether they live in urban or rural areas, deserve access to fast, reliable broadband speeds and supporting infrastructure.