Client Services Representative

**Location**:
**About Us**:
Join our fast-growing, enthusiastic team of young go-getters in a highly successful finance business. Where our passion is driven by a common purpose—to disrupt and change the $76 billion-dollar asset-based lending industry.

For over 30 years, Econolease has led North America in restaurant equipment financing. Through leasing, renting, business loans, 0% financing and payment processing, we work with more than 3,000 restaurant owners each year, helping them achieve their goals throughout Canada, the U.S., and Australia.

**Summary**:
The Client Services Representative is the frontline of our customer experience, responsible for delivering responsive, empathetic, and solution-oriented service to clients throughout the lifecycle of their financial agreements. Acting as a liaison between clients and internal teams, this role plays a vital part in building trust, resolving inquiries, and ensuring a seamless experience across all touchpoints.

**Key Responsibilities**:
**Client Support & Communication**
- Resolve issues independently or escalate when appropriate to ensure timely resolution.
- Assist with administrative tasks and account updates related to client files.

**Customer Experience & Relationship Management**
- Deliver a positive and personalized client experience, actively listening and tailoring solutions to individual needs.
- De-escalate challenging situations with empathy and professionalism.
- Conduct follow-ups as needed to ensure resolution satisfaction and strengthen long-term relationships.
- Build rapport with clients through proactive, consistent communication.

**Collaboration & Internal Support**
- Support sales representatives and operations staff with information gathering, documentation, and account coordination.
- Collaborate cross-functionally with credit, funding, and other departments to ensure a smooth and unified customer journey.
- Track client interactions, maintain accurate CRM notes, and share relevant feedback with internal teams.

**Service Excellence & Continuous Improvement**
- Meet and exceed KPI targets related to communication, resolution time, and client satisfaction.
- Contribute ideas and feedback to improve the client service process and customer journey.
- Stay up to date on product knowledge, process changes, and system updates to ensure accurate support delivery.

**Qualifications/Experience**:

- Minimum 1 year of customer service experience
- Experience in financial services or equipment leasing is an asset
- College/University degree or equivalent experience preferred

**Other Requirements**:

- Strong communication skills—both written and verbal
- Intermediate proficiency in MS Office
- Excellent organizational and time-management skills
- High attention to detail and accuracy
- Ability to work in a fast-paced, high-volume environment
- Self-motivated with a team-oriented, problem-solving mindset
- Strong interpersonal skills and ability to remain calm under pressure

**What we offer**:

- Casual dress
- Corporate fitness program
- Comprehensive benefits package
- Competitive compensation package with a discretionary bonus
- Social company gatherings
- A fun and enriching work environment geared towards personal and professional growth

**Compensation**:

- $50,000 - $55,000
- Discretionary annual bonus
- At Econolease, diversity is a cornerstone of innovation and success. We are committed to fostering an inclusive environment where individuals from all backgrounds, experiences, and perspectives are valued, supported and empowered. Embracing our differences enriches our workplace culture and enhances our ability to serve our diverse clients and communities. Together, we strive to create a space where everyone can thrive and contribute to their fullest potential._

If this sounds like a role that interests you, we would love to hear from you

To learn more, please check out our website.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person