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Client Service Representative
2 weeks ago
Client Service Representative
AdmitONE (an MRG Group company)
Vancouver, BC or Calgary, AB
AdmitONE is a fast growing ticketing company that has become an industry leader in hospitality, events, and live entertainment.
AdmitONE, an MRG Group company, is not just a ticketing company, it’s an experience portal built by event & experience creators. This foundation; decades of industry knowledge and experience in promoting, venue management, ticketing, marketing, media relations and artist representation allows AdmitONE to deliver customers Positive, Shareable Experiences when discovering and purchasing tickets. In addition to the core functionality of selling tickets to events, the product roadmap includes everything from an integrated back-end dashboard to travel and DIY products while ensuring we service 110% of user and customer needs of today and tomorrow.
As we continue to grow, we are looking to add a dynamic Client Service Representative to our AdmitONE business.
The Client Service Representative will provide support to the clients of AdmitONE and respond to their inquiries relating to their transactions.
**Responsibilities**:
- Support the AdmitONE brand vision and values and ensures alignment in providing AdmitONE client’s with Positive Shareable Experiences- Maintain a positive and proactive approach to building shows for the new clients.- Efficient in building a seat map for new clients- Liaising with clients for any assistance needed with the AdmitONE platform- Lead the intake for new event/venue/show requirements- Ensure the show/event maintenance on continuous basis- Key contact in understanding the ongoing client’s requirement and queries.- Maintains effective communication with clients in order to cultivate long-lasting relationships- Lead and support with Quick response times to tight turnarounds for the client requests-
- Use of Square to process manual payments- Ensure flexibility in setting up and rolling out custom ticket types- Provide support and assistance to the Head of AdmitONE in all areas of client services- Responsible for financial settlements with clients after events take place- Providing reporting needs from onsale to completion of the event- Liaison with venues and promoters for onsite software and hardware requirements- Manage inventory and ticket printing requirements as needed by clients
- Other duties as required
Must-haves- Ability to work a full time schedule from Monday to Friday- A passion for positive experiences and exceeding client expectations- Excellent written and verbal communication skills- Accuracy and strong attention to detail- Ability to maintain strong relationships with those both inside and outside the business- Innovative, creative and critical thinking- Problem solving and analytical abilities- Project management, multi-tasking, and time management
- Ability to work well with a team or individually
Terms & Expectations- Due to the nature of the work, after hours correspondence may be required
What’s In It For You?- Competitive starting salary- A generous vacation package which allows you to rest and rejuvenate throughout the year- Participation in the MRG Travel Ambassador Program- A fun and casual environment. You will be joining a close-knit, innovative team of creative and energetic go-getters- Employee Discounts to our concerts/shows, at our hospitality venues- A welcoming, fun and safe work environment where everyone can show up authentically to work each day and feel respected- Career development opportunities with a company that encourages individuals to learn and grow
Thank you for your interest in AdmitONE. Given the anticipated interest in this role, only those selected for an interview will be contacted.
Schedule: Full-Time, Monday to Friday
Reports to: Head of AdmitONE
Location: Vancouver, BC or Calgary, AB
