Customer Engagement Specialist

2 weeks ago

Mississauga, Canada Hansamed Ltd. Full time

At HANSAmed, Customer Engagement Specialist interacts with current clients while also prospecting new clients to support our outside sales team. As a specialty pharmaceutical and medical device distributor, we are committed to providing exceptional service to the thousands on dental and oral surgery clinics that we serve in Canada.

**Customer Engagement Specialist**:

- Call out to current and new clients to detail product suite
- Update all contact information with current customer information within our CRM system
- Manage existing and new contracts with customer base
- Inform clients of promotions and upcoming events
- Communicate with representatives and clients in regards to orders and returns
- Adjust sales scripts and approach to better service the needs of customers
- Introduce field sales representatives to meet with customers
- Introduce Continuing Education Seminars to client
- Process web and client orders in Canada
- Initiate outbound calls to current clients to verify product needs
- Initiate outbound calls to non-clients to generate leads and opportunities
- Other duties as may be required from time to time

Required Competencies
- Organized, self-starter, and detail oriented
- Excellent communication skills, written and spoken
- Excellent phone manner
- Familiarity and/or able to work with SAP or equivalent CRM system
- Proficient skills with Microsoft Office, with a focus on Excel
- Works well independently and within a team environment
- Minimum 1 years’ experience in inside sales, customers service or account executive roles
- Dental Experience is preferable
- English, speaking, and writing is required
- French, speaking, and writing is preferred

**Job Types**: Full-time, Permanent

**Salary**: From $45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L5N 8G4: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: Hybrid remote in Mississauga, ON L5N 8G4

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