Customer Engagement Specialist

11 hours ago

Mississauga, Canada Hansamed Ltd. Full time

At HANSAmed, Customer Engagement Specialist interacts with current clients while also prospecting new clients to support our outside sales team. As a specialty pharmaceutical and medical device distributor, we are committed to providing exceptional service to the thousands on dental and oral surgery clinics that we serve in Canada.

**Customer Engagement Specialist**:

- Call out to current and new clients to detail product suite
- Update all contact information with current customer information within our CRM system
- Manage existing and new contracts with customer base
- Inform clients of promotions and upcoming events
- Communicate with representatives and clients in regards to orders and returns
- Adjust sales scripts and approach to better service the needs of customers
- Introduce field sales representatives to meet with customers
- Introduce Continuing Education Seminars to client
- Process web and client orders in Canada
- Initiate outbound calls to current clients to verify product needs
- Initiate outbound calls to non-clients to generate leads and opportunities
- Other duties as may be required from time to time

Required Competencies
- Organized, self-starter, and detail oriented
- Excellent communication skills, written and spoken
- Excellent phone manner
- Familiarity and/or able to work with SAP or equivalent CRM system
- Proficient skills with Microsoft Office, with a focus on Excel
- Works well independently and within a team environment
- Minimum 1 years’ experience in inside sales, customers service or account executive roles
- Dental Experience is preferable
- English, speaking, and writing is required
- French, speaking, and writing is preferred

**Job Types**: Full-time, Permanent

**Salary**: From $45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L5N 8G4: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: Hybrid remote in Mississauga, ON L5N 8G4

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