Medical Office Assistant

6 days ago

Richmond, Canada CRC Health Centre Full time

Reports to: MOA Supervisor

**About CRC Health Centre**:
CRC Health Centre is a dynamic and innovative healthcare provider offering a wide range of health services. We pride ourselves on delivering patient-focused care in a welcoming and supportive environment.

**Job Overview**:
We are currently seeking dedicated Medical Office Assistants to join our Primary Care team. This role involves assisting our healthcare professionals in their day-to-day tasks, facilitating effective communication, and ensuring that the clinic runs smoothly.

**Responsibilities include, but not limited to**:

- Greet patients, determine their needs and proceed with appropriate action or direct them to the appropriate department/personnel.
- Receive incoming calls and answer routine inquiries; transfer calls to the appropriate team if applicable.
- Schedule patient appointments.
- Verify patient identity with valid government-issued photo ID, date of birth and legal name.
- Create, maintain and update patient records in the electronic medical record (EMR) system.
- Ensure the confidentiality and security of patient information.
- Assist with various point of care testings or clinical procedures.
- Check and restock medical supplies in examination rooms.
- Provide general administrative support including, scanning documents, preparing and sending letters and notices, distributing incoming mails, and billing support.
- Assist and manage release of medical documents to patient and related correspondences.

**Qualifications**:

- Strong communication and organizational skills
- Ability to multitask and manage time effectively
- Excellent customer service skills
- Demonstrate strong empathy and de-escalation skills.
- Attention to details.
- High level of professionalism and ethics
- Adhere to all clinic policies and procedures, as well as privacy and confidentiality rules as per the Health Information Protection Act
- Minimum of 1 year experience in a similar role, preferably in a multidisciplinary medical practice
- Experience in using Electronic Medical Record (EMR) systems preferred

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

CRC Health Centre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff.

Pay: $20.00-$24.00 per hour

Expected hours: 32 - 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- MOA: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Cantonese (preferred)

Work Location: In person

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