Workplace Violence and Harassment Claims Officer

4 days ago

Ottawa, Canada City of Ottawa Full time

Requisition ID: 18502
Department: Finance and Corporate Services Dept.
Service: Human Resources Services
Branch: Workplace Safety Branch
Employment Type: 1 Full-time Temporary - Up to 1 year
Work Hours: 35.00 hours per week
Affiliation: Non Union/Non MPE
Salary Information: $61,663.42 - $72,157.54 annually (2024 rates of pay)
Location: 100 Constellation, Nepean
City: Ottawa, ON
Job Category: Administrative and Support Services
Application Close: 29/07/2025

**JOB SUMMARY**
- The Workplace Safety Branch is responsible for the development and implementation of the Occupational Health and Safety Management System (OHSMS) and to provide occupational health and safety resources to support all City of Ottawa departments.
You are responsible for providing administrative support to the Workplace Violence & Harassment Unit. You coordinate claims and/or complaint case files as a result of a workplace issues, including submitting report forms within required timelines and verifying case files are complete with all relevant documentation.

**EDUCATION AND EXPERIENCE**
- Completion of 1 year post-secondary education/certificate in Human Resources or a related field.

Minimum three (3) years of administration experience, preferrably in Human Resources

**KNOWLEDGE**
- General knowlege of Occupational Health & Safety Act including Workplace Violence and Harassment, Canada Labour Code, and related Regulations
- General understanding of municipal governments and unionized work environments including collective bargaining and agreements
- General office procedures and equipment
- Records management practices and techniques
- Proficiency with SharePoint (libraries, lists and document sets)
- Proficiency with MS O365 to support the production of documents, spreadsheets, reports and presentations
- Knowledge of applicable health and safety legislation, including the rights and duties of workers

**COMPETENCIES, SKILLS AND ABILITIES**
- Demonstrates tact, diplomacy and discretion, and maintains strict confidentiality
- Appropriately assess and refer sensitive or contentious issues for follow-up
- Ability to build rapport and establish trust quickly
- Highly organized with the ability to prioritize, set schedules, meet deadlines, handle multiple projects/activities and competing demands, and deliver results in a changing work environment
- Strict attention to detail and accuracy
- Adaptable to change and reliable

**Core Behaviours**
Core behaviours define the City’s expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City’s culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody and demonstrate these core behaviours.
- Review the Core Behaviours.

**WHAT YOU NEED TO KNOW**
- Language Requirement: English oral, reading, writing
- You may initially be paid 95% of your starting rate of pay, in accordance with the terms and conditions.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

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