Customer Information Service Representative
7 days ago
Education: Secondary (high) school graduation certificate
- Experience: Will train
**Work setting**:
- Private sector
- Retail/wholesale establishment/distribution centre
**Tasks**:
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Explain procedures, risks and benefits to clients
- Copywrite
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Troubleshoot and resolve technical problems
- Logical approach for troubleshooting
- Resolve issues that may arise, including customer requests, complaints and supply shortages
**Supervision**:
- Electric appliance servicers and repairers
**Area of specialization**:
- Technical support
**Work conditions and physical capabilities**:
- Attention to detail
- Work under pressure
**Personal suitability**:
- Client focus
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Initiative
- Dependability
**Screening questions**:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Financial benefits**:
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:
- Free parking available
- Learning/training paid by employer
- Parking available
- Work Term: Permanent
- Work Language: French
- Hours: 40 hours per week
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