Front of House Supervisor

**Job Title: Front of House Supervisor (Seasonal)**

LOCATION: City Centre Park located at 1097 Langford Parkway

DEPARTMENT: Langford Lanes and City Centre Grille

REPORTS TO: Service Manager

HOURS: Part-time; primarily evenings and weekends

**GENERAL JOB DESCRIPTION AND PURPOSE**

The Front of House Supervisor plays a crucial role in ensuring the seamless operation of food and beverage services at the City Centre Grille, Patio 37, and Langford Lanes. This position requires a dynamic leader who excels in communication, fosters a positive and motivated team environment, and consistently upholds operational standards.

Responsibilities include overseeing all aspects of guest service, maintaining a clean and welcoming atmosphere, and ensuring staff adhere to established protocols. The supervisor must lead by example - providing clear direction, coaching team members, and offering timely course corrections when necessary. A strong emphasis is placed on delivering exceptional customer service, team accountability, and ensuring that every guest experience is memorable and exceeds expectations.

Additionally, the role requires a commitment to responsible beverage service, ensuring compliance with all relevant policies and regulations. Attention to detail in cleanliness and organization is paramount, contributing to a professional and inviting dining experience. By balancing leadership, operational oversight, and service excellence, the Front of House Supervisor is instrumental in maintaining the reputation and success of these hospitality venues.

**TYPICAL DUTIES AND RESPONSIBILITIES**
- Oversee serving and bar staff in the absence of the Front of House Manager.

**Training & Development**:

- Train staff in drink preparation, food handling, sanitation protocols, and customer service best practices, as needed.
- Educate team members on liquor control regulations and licensing standards and ensure compliance.

**Financial & Administrative Duties**:

- Review cash outs to ensure accuracy and compliance with financial procedures.
- Maintain operational documentation and ensure compliance with all organizational expectations and requirements.

**Customer Engagement & Service Excellence**:

- Check in with customers, address concerns, and resolve complaints promptly.
- Uphold high hospitality standards to enhance the overall customer experience.
- Serve as Host/Hostess, welcoming and seating guests, notifying servers of new tables, and assisting with bussing and running food (when required).
- Coordinate with the kitchen to ensure smooth communication and timely order fulfillment.

**Event & Special Function Coordination**:

- Collaborate with the Events Coordinator on implementation and execution of special events and functions.
- Provide operational support for large gatherings, preserving service efficiency.

**General Operational & Sanitation Standards**:

- Maintain a high level of cleanliness in Front of House areas.
- Ensure all service areas meet health and safety regulations.
- Uphold the quality and consistency of food and beverage presentation.

**Bartending & Service Duties**:

- Perform bartending and serving responsibilities, when required.
- Handle cash transactions securely and accurately.
- Ensure all team members follow established procedures and provide guidance as needed.
- Monitor workflow and proactively address operational challenges.
- Offer hands-on support during peak hours to maintain smooth service.
- Ensure that organizational checklists are being completed and that the work meets operational standards.

**REQUIREMENTS**
- Serving it Right.
- Bartending and/or serving experience is an asset.
- Management or supervisor experience is an asset.
- Criminal Record Check

**Job Type**: Part-time

Pay: From $19.00 per hour

**Benefits**:

- Discounted or free food
- On-site parking
- Store discount

Schedule:

- Day shift
- Night shift
- Weekends as needed

Work Location: In person