Customer Service Representative/receptionist

18 hours ago

Pickering, Canada Alliance Collision Ltd. Full time

**CUSTOMER SERVICE REPRESENTATIVE**

The client service representative ensures that the customer who comes through the door knows that we as a team at CSN Alliance Collision will handle all repairs, questions, or issues they may need resolved in a friendly and professional manner. The CSR’s goal is to ascertain the customer’s needs and determine how best to meet them and provide them with viable options and cost-effective solutions. The role ensures that they keep the customer and insurance company up to date on the process of each repair and help to maintain the flow of all repairs entering and exiting the shop. Providing quality customer service makes for a great experience at our shop as well as ensures repeat customers.

**PRIMARY OBJECTIVE OF THE ROLE**
- Process customers in person, on the phone and electronically in a professional manner.
- Keep customers updated throughout the process, work with team members to get status updates to communicate to the customer.
- Answer all inquiries and explain all insurance related processes and needs to customers.
- Monitor Estimating systems for requests and monitor for assignments, make notes when assignments received and follow up with customers within 24hrs to book appraisal appointment, confirm drivability, towing etc.
- Import assignments into estimating system, include 3rd party appraisals and **enters all administrative data (DATES)**:

- Schedule and book insurance or private repair appointments by the hours of the job being repaired.
- Explain to customers rental eligibility and book them as required.
- Verify Deductibles and communicate to customer.
- Prepare all necessary paperwork for claims (drop packages and pickup packages).
- Receive payments from customers, insurance companies and third-party payors.
- Create files/invoices for repairs, towing bills, rental bills.
- Update insurance company on repair date, repairs, deductible.
- ARMS Updates
- Check on supplements and inform customers.
- Assist with coordinating Sublet bookings.
- Work with co-workers in a professional and kind manner.
- Management system organization and updating Dates and Notes, track calls per claim.

**QUALIFICATIONS**:

- High school diploma or equivalent.
- Proficiency with Microsoft Office
- Experience operating a multi-line telephone system.
- Professional appearance & friendly disposition.
- Ability to work efficiently in a high-pressure environment.
- Previous experience using ProgiSync, ARMS, BodyShopConnect, Mitchell Connect, Qapter would be an asset, but not required.

**Job Types**: Full-time, Permanent

**Salary**: $30,000.00-$40,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- PICKERING, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: One location

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