Manager, Residence Operations

**Closes: August 5, 2025**:
**Position Title**:

- Manager, Residence Operations

**Office**:

- Residences and Student Operations

**Supervisor**
- Director of Residences and Student Operations

**Hours**:

- 35 hours per week (flexible schedule required; some evenings and weekends may be required with seasonal periods that involve longer working hours). This is an in-person position.

**Compensation**:

- $103,665-$110,000

**Pay Band**:

- PM3

**Terms**:

- Full-time permanent position (in-person)

**Posting Date**:

- July 21, 2025

**Closing Date**:

- August 5, 2025

**Attention: Human Resources**

**ABOUT ST. MICHAEL’S COLLEGE**

The University of St. Michael’s College boasts a diverse and vibrant community of over 5,400 undergraduate students registered within the Faculty of Arts and Science at the world-renowned University of Toronto.

The College is home to students enrolled across a full range of the undergraduate courses and programs offered in the Faculty of Arts and Science. It also sponsors four acclaimed interdisciplinary programs (Book & Media Studies, Celtic Studies, Christianity and Culture, Medieval Studies) and numerous first-year courses. These courses and programs are open to all students in the Faculty of Arts and Science and are grounded in the interdisciplinary strengths, intellectual history, and special collections and resources housed within the College.

Located in the downtown core only steps away from the Royal Ontario Museum, Queen’s Park, and the two main subway lines, St. Michael’s offers a “home away from home” to commuter and resident students alike. The College is well known for its beautiful historic grounds and peaceful campus setting. Home to a variety of residence buildings that range from historic old houses to more modern constructions, it provides a unique residence experience for over 650 first-year and upper-year undergraduate students. It also provides the atmosphere of a friendly and characterful neighbourhood to all students across a variety of spaces that include a library late-night café, a Wellness Studio, numerous green spaces, and a basketball court.

***

St. Michael’s College is seeking an experienced, strategic, and collaborative manager to helm its Residence Operations team.

Under the management of the Director of Residences and Student Operations (“DRS”), the Manager, Residence Operations manages the financial and operational administration of the student residence buildings that comprise the St. Michael’s College Student Residences (Historic Houses, Queen’s Park Buildings, Sorbara Hall, Elmsley Hall, Upper Brennan, Loretto).

**DUTIES INCLUDE**

**Residence Admissions and Occupancy**
- Manage the residence admissions process for the academic year to ensure maximum occupancy and revenue generation.
- Collaborate with Conference Services to manage summer residency by coordinating and managing the student residence admissions process.
- In co-operation with the Manager, Residence Life, revise occupancy agreements in accordance with best practice and legal
- Plan, implement, and monitor enrolment/occupancy strategies ensuring that budget targets are met and maintained.
- Collaborate with campus partners to assist students who require individualized accommodation.
- Represent Michael’s College on U of T committees and working groups related to admissions, operations, and StarRez management.
- Work closely with the Manager, Residence Life to ensure timely flagging of any student residents for admissions or re-admissions purposes.

**Operations**
- Work with relevant stakeholders and units to manage the administration of start and end of term procedures (i.e., September move-in, Christmas shutdown, winter semester move-out, summer check-ins/outs).
- Liaise with Facilities to address deficiencies or damage to rooms, billing students when necessary; liaises with external vendors to arrange for repairs or replacement of furniture stock.
- Serves as the local StarRez power user for
- Provide leadership on technological advances in the StarRez software, recommending upgrades and strategic direction to improve efficiency and remain consistent with best practice.

**Financial Management**
- Manage the fees and revenue of the residence operation, including revenue forecasting.
- Under the management of the Director, Residences and Student Operations, oversee and manage the handling and tracking of expenses within the portfolio.
- Under the management of the Director, Residences and Student Operations, develop and manage the residence operations budget.
- In consultation with key stakeholders, update and advertise the Fee Schedules for both the Academic Year and Summer Sessions.
- Manage any changes to residence charges due to cancellations, withdrawals, room switches, meal plan changes, or refund requests.
- Strategize and manage miscellaneous revenue generators (e.g., fridge rentals, key card replacements, forfeited deposits, etc.).
- Strategize and manage re