Residence Life Manager

**About Toronto Metropolitan**:
At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

**About the Team**

Toronto Metropolitan University Housing and Residence Life maintains an extensive Residence Life and Operations program. Our Operations and Administration team supports the on-going development of community for Residence students through the department's functional areas including residence admissions, finance, facilities, desk operations and summer hotelling. Our ultimate goal is to create a community in which students can live and learn in a safe and supportive environment.

Student Affairs at Toronto Metropolitan University is a team of educators, learners, and professionals dedicated to supporting students at every stage of their journey at Toronto Metropolitan University. We provide academic, professional, and personal development opportunities and support programs to all students in a variety of formats including online, in workshops and 1:1 appointments, through peer support and professional advising, and in partnership with Faculty and other campus partners.

**The Opportunity**:
This position requires the incumbent to live in residence, and directly manages a group of live-in student staff members.

**Key Responsibilities**:

- Manages the development, implementation, and assessment of the Residence learning activities and programming conducted by the Residence Advisors and Community Leaders, including informational and themed sessions that focus on the development of strong residence communities.
- Actively engages with campus stakeholders. Establishes, fosters and maintains partnerships with campus partners within Student Affairs and across the university.
- Manages problems and crises, in accordance with all relevant University Policies, processes and protocol including residence community standards and student conduct processes.
- Responsible for administering transparent and clear processes in accordance with the Residence Community Standards and university policies, including but not limited to: prompt and clear communication, thorough investigation, sound decision-making, and referrals to campus partners, as directed by the Associate Director.
- Manages and supervises staff (including Residence Advisors, Community Leaders and student volunteers), assigns and prioritizes tasks, establishes goals, sets expectations and evaluates performance.
- Hires, trains, develops and performance manages assigned staff. Monitors performance and provides feedback to staff on performance. Disciplines, carries out corrective action and makes recommendations on termination, as appropriate.

**Qualifications**

To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

- Successful completion of a post-secondary degree in a related field.
- A minimum of 2 years of experience developing and troubleshooting residence programs for housing students, coordinating activities, planning events in an educational setting.
- Experience supervising student staff within a post-secondary residence setting, preferably in a unionized environment.
- Experience responding to emergencies, crises and/or students in distress.
- Experience supervising staff in a unionized environment.
- Knowledge of student development theories and/or adult learning theories in order to develop and troubleshoot residence programs.
- Knowledge of and understanding about student demographics and student needs related to students accessing and persisting in postsecondary education in a Canadian setting.
- Skills in project management, prioritization, and managing multiple projects.
- Advanced critical thinking skills and adaptability to coordinate and participate in managing a 24/7 environment.
- Skills in budgeting and forecasting related to program development and implementation.
- Strong oral and written communication skills; strong interpersonal skills and the ability to build relationships and deal with conflict;
- Strong attention to detail and time management skills;
- Ability to work in a team or independently.
- Certification(s) in mental health intervention (including but not limited to Mental Health First Aid, Applied Suicide Skills Intervention Training) is required.
- This position requires the incumbent to live and work in an assigned residence on campus and may occasionally need to deal with difficult students and/or situations.
- This position requires equal participation in the on-call rotation (24 -