Customer Service Technician

2 weeks ago

Toronto, Canada Empire Communities Full time

**Creating Communities Beyond the Home.**

We are one of North America’s largest private homebuilders, with locations in Ontario, Texas, Georgia, the Carolinas and Tennessee. Our vision is to continue to grow, innovate and Create Experiences That Matter for both homeowners and our team.

There is no set path at Empire; we offer you the opportunity to grow in ways you never imagined. Your experiences at Empire will take you where you want to grow.

**Our High-Rise Division is Hiring a Customer Service Technician at Maverick Downtown Toronto**

In this customer facing role, the Customer Service Technician brings hands-on expertise to address your homeowners needs working in partnerships with our trades to ensure level of quality is top notch. You will execute and address items on the warranty work orders in accordance with Empire Communities’ policies and the Health & Safety Act assuring standards are met reflecting our Care Values.

**What you’ll be doing**:

- Perform tasks under multiple trade functions including high-rise residential construction, renovations and repairs
- Regularly review work orders for upcoming scheduled repairs to locate and retrieve necessary material to complete assigned work orders
- Effectively communicate and report progress and trade interventions required to administrators and supervising technicians
- Protect surrounding areas to minimize clean up and/or accidental damage during and after repair

**What you’ll bring**:

- 2+ years of experience in new home construction as a Warranty/Customer Service Technician or handyperson
- Strong customer service skills, problem solving and organizational time management skills
- Must have strong knowledge in Tarion Home Warranty Program
- Experience in general carpentry, painting, flooring install, and tiling

**Why Join Empire High-Rise?**

At Empire Communities, it’s important to have a genuine connection with the work you do. We believe our employees bring meaningful stories and experiences that serve as inspiration to do great work and build communities that matter.

Our High-Rise Division offers a unique experience in that:

- You’ll have the opportunity to collaborate with some of the most talented professionals in the homebuilding industry
- We offer benefits and compensation packages that go beyond the expected - including The Employee Home Ownership Program

**Job Types**: Full-time, Permanent

**Salary**: $36.00-$38.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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