Service Technician

**Role**:HVAC Internal Service Technician

**Location**:Toronto, Ontario

**Department**:PSHS Field Service

**Employment Type**:Full-Time

**Reports to**:
Director, Operations

**Who We Are**

Provincial Smart Home Services is a leading provider of HVAC and Smart Home solutions and services, focused on providing smart and sustainable solutions for all Canadian homeowners. Our mission is to help each Canadian homeowner reach their net-zero sustainability commitments by providing affordable, eco-friendly smart home solutions. Our commitment is to deliver exceptional customer support to all our customers by delivering optimal performance of smart home products, heating, ventilation, and air conditioning systems.

**Role Overview**

This is a one-of-a-kind opportunity to join an ambitious team that is creating new service offerings to help improve the lives of homeowners. As an Internal Service Technician specializing in technical service support and diagnostics, you will play a vital role in ensuring the efficient operation, maintenance, and repair of HVAC systems. Day-to-day tasks will involve managing customer experiences, sharing customer feedback with the team, and building the infrastructure to support efficient service delivery. You will primarily focus on troubleshooting and diagnosing complex technical issues, providing expert guidance to customers, and collaborating with the field service team to deliver effective solutions. Your strong technical expertise, problem-solving skills, and commitment to exceptional service will contribute to the overall success of our organization. Success will be rewarded with an opportunity to grow into a service leadership role. We are committed to investing in your personal and professional growth, including exposure to OEM and vendor technical trainings and a financial bonus consummate with performance.

**Responsibilities**
- Perform detailed diagnostics and troubleshooting, of HVAC and Smart home products, including heating, ventilation, air conditioning, and refrigeration equipment.
- Audit all contractor service invoices
- Analyze and interpret technical documentation, equipment manuals, schematics, and blueprints to diagnose and resolve complex technical issues
- Collaborate with field service technicians to provide remote guidance and support during on-site repairs and installations, ensuring accurate and efficient resolution of problems
- Document all service activities, including diagnostics, repairs, parts usage, and customer interactions, ensuring accurate and comprehensive records are maintained.
- Adhere to all safety protocols, industry regulations, and company policies during service calls, ensuring the highest level of safety for yourself, colleagues, and customers.
- Stay up-to-date with the latest industry trends, technological advancements, and best practices in HVAC systems, continually enhancing technical knowledge and skills

**Must-haves**
- Completion of a recognized HVAC technical training program or apprenticeship is preferred
- Proven experience as an HVAC service technician, with a strong focus on technical support and diagnostics
- In-depth knowledge of HVAC systems, including familiarity with a wide range of equipment,components, and controls
- Proficiency in diagnosing and troubleshooting HVAC systems, utilizing specialized tools and diagnostic equipment
- Excellent problem-solving and analytical skills, with the ability to identify and resolve complex technical issues
- Effective verbal and written communication skills with the ability to convey technical information clearly and concisely
- Demonstrated customer service orientation and a strong commitment to ensuring customer satisfaction.
- Ability to work independently, manage priorities, and handle multiple tasks simultaneously in a fast-paced setting

**Why Provincial**

When you’re part of the PSHS family, your day to day work has an incredible impact. What we do takes teamwork, and everyone pulls together to give our very best. With a focus on continued growth and industry leadership, exciting career possibilities await you at PSHS. We offer a progressive environment where you can experience exciting possibilities in your career including continuous learning, opportunity for growth, competitive compensation, and a comprehensive benefits package.

**Salary**: $75,000.00 per year

**Benefits**:

- Automobile allowance
- Company car
- Company events

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- automotive technician: 1 year (preferred)

Licence/Certification:

- Driver's License (preferred)
- Journeyman (preferred)

Work Location: On the road