Service Support Technician

3 days ago

Toronto, Canada RG Henderson Full time

**Heritage Service Group**

**Division - RG Henderson Division**

**Service Support Technician (SST)**

**About Us**

***At Heritage Service Group, we have been repairing commercial cooking and refrigeration equipment since 2013. We are Canada's leading service provider for commercial kitchen equipment; using OEM parts to provide fast and reliable service across North America. Our mission is to provide the highest quality customer care in the food service industry, working hard to build lasting relationships and deliver the solutions our customers count on.

Our RG Henderson division is the largest Food Equipment Repair and OEM Parts Distributor in Toronto (GTA), Ontario with over 100 years dedicated to performing installations, warranty/post-warranty emergency repairs and maintenance as a CFESA certified company. We are the leader within our industry and are looking to grow our team

**Job Summary**:
In the role of Service Support Technician, the primary responsibility is maintaining positive relationships with service technicians and manufacturers for parts identification and problem solving. The Service Support Technician must thrive in an extremely fast paced work environment with high deliverables. This role will report into the Customer Service Manager.

**Job Duties and Responsibilities**:

- Reviewing service orders and determining the required parts
- Verifying and updating accurate part information (serial numbers, models, etc.) for customer accounts
- Picking and staging parts from the main warehouse for service calls
- Liaising with service technicians and manufacturers for technical support calls
- Issuing purchase orders for material and part pick-ups from local suppliers
- Coordinating with Service Technicians in regards to parts ready for pickup for service calls
- Verifying warranty service calls for accuracy
- Sourcing parts from equipment manufacturers, distributors, local suppliers, and fabricators.
- Additional duties as required

**Qualifications**:

- 2 years+ of customer service experience
- Post-secondary education in Supply Chain Management or Logistics is an asset
- Technically savvy with the ability to read manufacturer manuals and identify parts
- Customer focused with excellent communication skills (written and verbal)
- Proficient in Microsoft Office (Word, Excel, Outlook, etc.) with the ability to learn new ERP systems quickly
- Ability to work in a high pressure, fast paced environment with precise attention to detail
- Strong time management, organization and multitasking skills
- Knowledge of commercial kitchen equipment is an asset

**Why Work for Heritage Service Group?**

**We offer our Service Technicians**:
Industry-Leading Compensation
- Competitive Salary, Comprehensive Group Benefits and Pension Program
- Extended health, dental, LTD (following probation), and RRSP contribution matching (after 1st year)

Training and Development Opportunities
- Industry-leading OEM manufacture training for our SST to keep up to date with industry and parts knowledge
- In-house training provided on kitchen equipment parts

Schedule
- Hours are primarily Monday to Friday, standard day shift

Industry leaders in Canada
- You will be part of a growing, stable organization, who is the industry leader in Canada

**_

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