Desktop Support Technician

2 days ago


Burlington, Canada American IT Solutions Inc Full time

**COMPENSATION**: $25.81 - $28.68 per hour CAD
**BASIC QUALIFICATIONS**:
Windows User/Technician
Must be able to physically lift and move workstation equipment
Desktop Support in an Enterprise environment preferred.

**RESPONSIBILITIES**:
Windows and PC upgrades.
Imaging & PC Deployment
Maintain PC?s and printers; minimizing downtime
Install PC hardware for end-users
Analyze and diagnose problems reported by end-users
Track and update all problem calls through corporate tracking system
Be asked to assist with other various IT related projects
Monitor the Desktop Support Queue & help maintain the SLA guidelines set.
Follow documented process and advise on any improvements



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