Level 1 Remote IT Technician
7 days ago
**Company Overview**
Joe Apps Technology Support is a managed IT and cybersecurity provider focused on helping small and medium-sized businesses succeed through innovative and secure technology. Our core values - **Authenticity**, **Collaboration**, **Excellence**, and **Continuous Improvement** - guide how we work and serve our clients.
We foster a supportive team culture and operate using the Entrepreneurial Operating System (EOS) to ensure clear goals and accountability.
**Job Summary**
Are you passionate about technology and eager to launch your career in IT support? Joe Apps Technology Support is looking for a motivated and detail-oriented Junior Support Desk Technician to join our growing in-person team in Burlington, ON. If you love solving problems and want to grow in a client-focused, values-driven environment—we want to hear from you
**What You’ll Be Doing**
You’ll also collaborate with Level 2 Technicians and have opportunities to learn advanced tools and systems as you grow. This is a great entry point for someone with foundational IT knowledge looking to build a long-term career in tech.
**Key Responsibilities**
- Provide first-level technical support for hardware, software, and networking issues
- Accurately document all customer interactions, fixes, and steps in our PSA (HaloPSA) and IT Glue
- Participate in the continuous improvement of helpdesk documentation and processes
- Contribute to a collaborative helpdesk culture with a focus on responsiveness and quality
- Escalate unresolved or complex issues to Level 2 technicians
- Uphold our values by delivering service with authenticity, empathy, and excellence and continued learning
- Assist in preparing client systems for deployment or updates
- Other duties as assigned
**Qualifications & Skills**
- Minimum 2 years of technical support or helpdesk experience
- Post-secondary education in IT, Computer Science, or a related field
- Strong troubleshooting skills and attention to detail
- Proficient with Windows OS/ MAC OS, Microsoft Office, and common desktop software, Apple and Windows Devices, Windows 365 and G-Suite knowledge
- Basic knowledge of networking concepts (IP, DNS, VPN, Wi-Fi)
- Basic knowledge of Helpdesk support
- Excellent communication and customer service skills
- Ability to work independently and collaboratively
- Certifications such as CompTIA A+, Network+, or Security+ are an asset
- Familiarity with Microsoft 365 and PSA/RMM tools is a plus
- Experience with or interest in EOS (Entrepreneurial Operating System) is a bonus
**Why Join Joe Apps?**
We offer **competitive**pay and a **supportive, flexible work environment**:
- **Health Insurance**: Comprehensive coverage for your health and wellness
- **Paid Time Off**: Generous vacation and personal days
- **Training & Development**: Ongoing learning and growth opportunities, with access to training programs and professional development resources
- **Growth Environment**: Join a growing tech company where your ideas are valued and your work has a direct impact
- **Dynamic and Supportive Culture**: Enjoy a fun, engaging work environment with regular team-building events and employee appreciation activities.
- We thank all applicants for their interest; however, only those selected for an interview will be contacted._
**Job Types**: Full-time, Permanent
Pay: From $18.00 per hour
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
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