System Administrator

**Who is Allstate**: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise. Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. **Role Designation**: Hybrid Benefits to joining Allstate Flexible Work Arrangements Employee discounts (15% on auto and property insurance, plus many other products and services) Good Office program (receive up to 400$ back after purchasing office equipment) Student Loan Payment Matching Program for Government Student loans Comprehensive Retirement Savings Program with employer matched contributions Annual Wellness allowance to support employees with improving health and wellbeing Personal reflection day Tuition Reimbursement Working within the community and giving back **Job description**: General IT Infrastructure Systems Administration work focuses on installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers and/or personal computing devices including: Meeting end user needs by ensuring the uptime, performance, resource availability, and security of the computers managed within established budgets and operational guidelines. Acquiring, installing, and upgrading computer components and software and planning for/responding to service outages and other problems. Automating routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement. **Accountabilities**: Installs, configures, maintains, and administers systems (e.g. vulnerability patching, version currency, capacity planning, performance tuning, service level reporting, backup, recovery, security (user authentication, encryption, logging, etc.) to prevent, resolve, or escalate issues. Acquires, installs, and upgrades computer components and software and maintains secure environments through system access controls, backups, and firewalls.. Monitors vendor performance against service level agreements (SLAs). Designs, documents, and implements ECM solutions based on user specifications and business requirements. Develops plans for responding to service outages and other problems. Monitors and reviews reported errors and error logs to resolve issues with system uptime, performance, resource availability, and security within established budgets and operational guidelines. Automates routine tasks by scripting and writing basic computer programs that address more complex systems software configurations and enhancements. **Qualifications**: Experience in systems administration in Genesys cloud and Avaya environment including CMS, site administration, Officelinx, worforce optimization. Windows network and storage environments. Principles, methods, and best practices for unifying communication systems. System security (certificate renewal, service account password rotation) and data backup/recovery principles and best practices. Incident response processes to investigate and respond to service outages and performance issues. Systems Development Life Cycle (SDLC) and Agile methodology and principles. End-to-end project coordination and collaboration. Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.