E-commerce Coordinator

**E-commerce & Web Coordinator**

Reporting directly to the Marketing & Special Projects Manager, we seek an E-commerce Web Coordinator to handle our E-commerce channel, content management, Digital Media, Web Sales and Web security.

More details on this role follows. This is 100% on location role, located in Montreal.

**Responsibilities**:

- Build and maintain relationships with vendors.
- E-Commerce Channel Responsibilities:

- Maximize performance by identifying product opportunities
- Ensure products are on the website as soon as they are available
- Obtain and maintain all merchandise on the website daily. Coordinate with Inventory for product information and features
- Create landing pages and update navigation according to sales, seasons and launches
- Create briefs, entering copy direction, prices, links and images for all web assets
- Monitor on-line search results
- Image manipulation utilizing Photoshop or Fireworks, ensuring high quality compelling images and banners
- Create and upload educational product, events, jewelry item videos, including adding meta data
- Content Management/Promotions Responsibilities:

- Responsible for all web assets integration (homepage and category banners)
- Use Magento and Wordpress platforms to curate, create, modify and remove content as needed seasonally
- Manage and upload editorial content conforming to style and brand guides and SEO best practices
- Ensure that content, products, links and services are up to date and working properly
- Create, post blogs weekly utilizing a high level of grammar and quality of information

Digital Media Responsibilities:

- Create content and manage Facebook, Pinterest, Twitter and Instagram accounts
- Post videos weekly
- Respond to social media customer inquiries on a daily basis
- Respond to social media customer viewer responses on a daily basis
- Manage visual branding
- Manage YouTube account
- Respond to YouTube customer/viewer inquiries on a daily basis
- Upload videos to YouTube monthly
- Suggest campaigns and promotions

Web Sales Responsibilities:

- Prepare the product, packaging and shipment
- Coordinate with sales resources for product questions
- Stay in contact with the client throughout the sale (confirmation, questions, sizing, gift wrapping, special instructions, shipping, delivery, and confirmation, returns)
- Improve customer shopping experience and performance metrics through analysis of conversion and click through rates
- Monitor and track product performance by category and brand, identifying opportunities and coordination with Inventory

Analysis/Web Security Responsibilities:

- Analyze customer behavior tailoring the online experience to maximize conversion rates
- Evaluate product performance history to provide recommendations regarding product mix to Inventory
- Recommendations to Inventory regarding promotional offers to increase sales
- Analyze weekly and monthly inventory performance of best sellers and product categories
- Update quarterly homepage report and competition analysis and present to Manager and Ownership
- React to selling trends based on analysis
- Track and analyze Google Analytics results and present to Manager and Ownership monthly
- Implement measures and best practices that result in fraud prevention

Planning and Strategy Responsibilities:

- Demonstrate efficiency in daily time management and activities
- Communicate over time needs proactively with Manager
- Complete projects on time and within project estimates
- Contribute to website technology and marketing strategies
- Contribute to the development of Ecommerce and marketing initiatives

Calendar Maintenance Responsibilities:
**Requirements**:

- At least 3 years experience in a similar role
- Proficient in Microsoft Word and Excel - Intermediary level - must be able to easily create spreadsheets, edit, add and extract data from Excel.
- Perfectly Bilingual
- Ease to communicate in both French and English.
- Willingness to continuously improve professional knowledge and skills.
- Team player
- Ability to organize and prioritize tasks and manage time.

**Offered**:

- Group Insurance and RSP plan
- Paid Vacation
- Team building events, Christmas party, and Special Pricing for jewelry and watches
- Annual Renumeration starting at $50 000 plus, as experience shall indeed be respected and valued

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Extended health care
- Paid time off

Schedule:

- Day shift

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- E-commerce (required)

Work Location: One location