Technical Parts Sales Advisor, Inside Sales

**Technical Parts Advisor**

**Why Join Us?**

If you're an experienced and motivated Technical Parts Advisor ready to contribute to a fast-growing team in the hydronic supply industry, we’d love to hear from you

**Type**: Full-Time, Permanent
**Location**: Surrey, BC (On-Site), Monday to Friday

**Job Summary**

Raven Hydronic Supply is the premier supplier of high-quality hot water, steam, and venting equipment across British Columbia and the Yukon. Our mission is to work with every community in BC & the Yukon to provide sustainable heating solutions for a low-carbon future by empowering Consultants, Mechanical Contractors, Processors, Industrial Manufacturers, and public companies with reliable equipment that fuels their growth and operational excellence.

At Raven Hydronic Supply, we stand out through **industry-leading response times**, **products that support 24/7 operations**, and **fully integrated solutions** designed for today’s demanding industrial and commercial sectors.

We are seeking a results-driven **Technical Parts Advisor** to join our dynamic team. If you are passionate about providing best-in-class solutions and building strong client relationships, we invite you to bring your expertise to a fast-growing, customer-focused organization where your contributions will directly impact our continued success.

**Raven Culture**

At Raven, our culture is built on trust, initiative, and a shared drive to deliver excellence. Our core values guide how we work—every day, with every customer:

- **We do as we say**:

- **Responsive**:

- **Curious**:

- **Easy to work with**:

- **Take initiative**

We value autonomy, collaboration, and a proactive mindset. You’ll have the freedom to own your role, contribute ideas, and grow alongside a team that’s supportive, skilled, and aligned in purpose.

**Core Responsibilities**
- Manage and filter incoming requests for quotations (RFQs).
- Provide customers with accurate & professional parts quotations.
- Source & procure correct parts per customer requests.
- Order, ship, and receive all aftermarket parts.
- Track and manage inventory using company systems and software.
- Maintain accurate records and perform regular data entry and database upkeep.
- Stay current on Raven-exclusive product updates and industry trends to provide informed recommendations.
- Provide technical recommendations and attend on-site reviews across Metro Vancouver (approx. 1 customer visit/week; own vehicle required), with support from senior Raven personnel.
- Work closely with project estimators and service techs —both office and field-based—to deliver pre
- and post-supply services in a professional, customer-focused Raven-Way manner.
- Follow up with annual clients on recently delivered projects to explore opportunities for additional parts sales.

**Non-Core Responsibilities**
- Preparing equipment quotation proposals for projects with closing dates and day-to-day impromptu requests.
- Checking any equipment parameters with the client before releasing them to the factory for production
- Working with Raven logistics lead to manage equipment shipping dates and shipping-related risks.
- Working with clients to solve delivery miscues, errors, or problems with equipment.
- Participation in Raven's internal weekly sales meetings, and monthly sales meetings.
- Implementation of new procedures from meetings.

**How This Position Fits into the Organization**

The Parts Advisor plays a pivotal role in realizing our mission by acting as a front-line support hub for our customers’ aftermarket and service needs. This role ensures that our clients experience seamless service from initial inquiry through final delivery and follow-up. The Parts Advisor is not only a logistics and technical resource but also a relationship builder—engaging with project managers, estimators, and field teams to offer proactive, solution-oriented support in true “Raven-Way” fashion. This position works closely with our senior technical personnel and logistics leads, contributing to the continuous improvement of our service processes and playing an essential part in Raven’s reputation for excellence and responsiveness across Metro Vancouver.

**Qualifications**

**Hard Skills**
- Diploma or degree in Mechanical Engineering Technology, Construction Management, or a related field (e.g., Civil, Architectural, HVAC).
- Strong technical knowledge of hydronic heating, steam systems, and venting equipment is an asset.
- Logistics experience, including inventory management and coordination with shipping and receiving.
- Minimum 2+ years of customer-facing or B2B experience.
- Proficiency with Zoho CRM and QuickBooks, or similar platforms.
- Excellent customer service and interpersonal skills.
- Valid driver’s license, access to a personal vehicle, and willingness to travel locally (approx. 1 visit/week).

**Soft Skills**
- Comfortable working in both office & site environments.
- Effective English communication skills,