Business Services Officer

This poster has been revised.

Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.
- The _Employment Equity Act_, which is under review, uses the terminology Aboriginal peoples and visible minorities.

**City**: Ottawa

**Organizational Unit**: Construction

**Classification**: AS-4

**Tenure**: Term

**Duration**:3 years

**Language Requirements**: English

**Work Arrangements**: Due to the nature of the work and operational requirements, this position is eligible for a hybrid work arrangement (combination of working onsite and telework). Employees in this position who telework will be required to travel to the identified work site at least three times per week or a minimum of 60% of their regular work schedule at their own expense.

**Discover the possible**:
Anything is possible at the National Research Council (NRC), recently named one of Canada’s 2025 Top Employers for Young People, a 2025 Top Employer in the National Capital Region and Forbes Canada’s Best Employers

As Canada’s leading research and technology organization, our world-renowned research pushes the boundaries of science and engineering to make the impossible, possible. Every day we explore new ideas through innovative research and help companies discover possibilities that impact Canada’s future and the world.

At the NRC, you’ll also discover new possibilities. Our supportive workplace fosters a culture of creativity, welcoming fresh perspectives and innovation at all levels. We value teamwork. You’ll collaborate across multiple fields and with the brightest minds to find creative solutions. Most importantly, you’ll discover what’s possible within you as you grow, make valuable contributions and progress in your professional journey. From ground-breaking discoveries to a life-changing career, discover your possible at the NRC.

**The Role**:
We are looking for a Business Services Officer (BSO) to support our Construction Research Centre. The BSO would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.

As a BSO, you will be part of a team of professionals supporting the business management activities of the Construction Research Centre. Working alongside Business Development Officers (BDO), you will focus on developing testing and technical services opportunities while BDO’s develop more complex opportunities supporting our clients and collaborators.

**Responsibilities include**:

- Developing client technical service opportunities delegated by the Director, Business Development as well as opportunities for other Technical Services arising from the Research Centre.
- Developing assigned opportunities by liaising directly with clients and connecting clients to the appropriate researcher(s) to develop statements of work. This includes identifying the appropriate researcher, collaboratively developing statements of work and deliverables for projects and ensuring that project descriptions meet the needs of the client, reviewing the project costing prepared by the researcher, determining the price and negotiating the price and other contract terms with the client.
- Working with Contract Coordinators to prepare contracts based on standard agreement templates and ensures that updates on all assigned opportunities are entered in NRC’s Client Relationship Management system on a timely basis.
- Providing support to overall business development and marketing activities; e.g. reports and analysis from the CRM, preparing marketing collateral and preparing and organizing materials for conferences and trade shows.

It is expected that the BSO leverages the NRC Business Development Community of Practice to regularly benchmark and remain current on best practices, policies, and guidelines related to business development and client services, as well as make use of training and business development opportunities.

Being in this dynamic role means that the workdays are always evolving, challenging and motivating. This position will appeal to a person who is well organized, detail-oriented, and enjoys working as part of a multidisciplinary team of professionals to deliver excellent client service and support the business management activities of the Construction Research Centre. If you are that person, then this is the perfect role for you

**Screening Criteria**:
**Education**:
Bachelor’s degree in Science, Engineering or Business Administration.

A combination of relevant education and experience may be considered.

For information on certificates and diplomas issued abroad, please see Degree equivalency

**Experience**:
Minimum 4 years of experience in:

- Sales, client service, or customer support in a technology environment;
- Successfully closing sales opportunities;
- Proposal writing and familiarity with contracts;
- Supporting contract management or marketing and communicati