Service Support Specialist

Enerfrog Business Services Inc. | 159 Gilmour Street Ottawa, ON K2P0N8 | 1-844-220-3764 | www.enerfrog.com Job Title: Service Support Specialist Location: Ottawa, ON (On-site, Full-Time, Rotational Schedule) About Enerfrog Enerfrog helps organizations achieve their energy management and building performance goals through innovative building automation, HVAC expertise, and remote monitoring solutions. With over 20 years of industry experience, we focus on cost reduction, sustainability, and continuous improvement, powered by a 24/7 customer-focused service team. We are currently hiring for an existing Service Support Specialist role. Role Overview As a Service Support Specialist, you’ll provide frontline support to Enerfrog’s clients, ensuring seamless day-to-day operations, prompt issue resolution, and a positive customer experience. This role is ideal for someone with strong communication skills, technical curiosity, and the ability to thrive in a fast-paced service environment. Salary Range: $45,000 – $62,000 per year ($21.63 – $29.78/hour) depending on experience. AI Disclosure: AI tools are not used in the candidate evaluation process for this role. Key Responsibilities Customer Support & Service Delivery Act as the first point of contact for client inquiries, service requests, and troubleshooting needs. Provide remote monitoring and diagnostics for building automation, HVAC systems, and facility management services. Support facility operations by coordinating maintenance activities, scheduling technicians, and ensuring service follow-ups are completed. Escalate complex technical issues to senior technicians or the Support Manager as required. Ensure clear, professional communication with clients and internal teams. Operational Support Assist in scheduling, dispatching, and tracking service activities. Manage service tickets, track progress, and ensure timely closure in line with service level agreements. Log, update, and close service tickets according to company procedures. Monitor system performance and identify potential issues proactively. Document recurring issues and contribute to refining troubleshooting procedures. Support onboarding of new clients and service processes. Participate in ongoing training to enhance technical knowledge and service quality. Qualifications Post‑secondary diploma, technical certification, or equivalent work experience. 2+ years in a customer service or service coordination role (facility maintenance or HVAC/BAS experience an asset). Strong communication and interpersonal skills; bilingual (English/French) preferred. Familiarity with building automation, HVAC, or facility monitoring systems is an advantage. Comfortable using computer‑based tools (Microsoft Office, Google Workspace, or MMS platforms). Problem‑solving mindset with the ability to remain calm under pressure. Must be able to pass a standard security clearance background check. Why You’ll Love Working at Enerfrog Be part of a company that leads with impact‑driven sustainability and continuous optimization. Gain exposure to advanced building automation technologies and remote monitoring systems. Work alongside a dedicated support team committed to proactive client service. Drive real energy and cost savings for clients – 17.8% annual savings, as seen in our case studies. Enjoy a collaborative, growth‑oriented environment where your contributions foster efficiency, sustainability, and client trust. How to Apply Please submit your resume to careers.ef@enerfrog.com. Ensure your application highlights how your experience aligns with the qualifications and duties of this role. We thank all applicants for their interest. Only candidates selected for an interview will be contacted. Enerfrog is committed to equitable hiring, transparency in Ontario recruitment practices, and providing accommodations to applicants with disabilities throughout the recruitment process. #J-18808-Ljbffr