Customer Expansion Specialist

1 week ago

PointeClaire, Canada Future Electronics Full time

**About the role**

As a Customer Expansion Specialist, you will be responsible for initiating outbound calls, generating leads, and providing solutions to Delight the Customer®. You will play a pivotal role in qualifying and expanding our customer base and will work closely with various internal teams including sales and marketing.

**How you will make an impact**:

- Conduct outbound calls to prospective customers.
- Qualify leads by assessing their needs, budget, and decision-making process.
- Engage prospects in meaningful conversations to uncover opportunities and overcome objections.
- Maintain accurate and up to date records of all interactions and outcomes in a Customer Relationship Management (CRM) system.
- Meet or exceed monthly objectives and targets.

**We’re looking for someone with**
- High School diploma; College Degree an asset.
- Experience in outbound calling or telemarketing.
- Excellent communication skills, both verbal and written.
- Ability to effectively navigate objections and handle rejections.
- Familiarity with using a Customer Relationship Management (CRM) system.

**It’d be great if you are**
- Self-motivated and driven to succeed with strong organizational and interpersonal skills.
- Able to adapt and excel in fast paced, changing market conditions.
- Reliable and punctual with a strong work ethic and positive attitude.

**Why join us**

Our approach to employee wellness is holistic, which is why alongside competitive salaries, and premium health and dental benefits, corporate employees have access to:

- Wellness amenities such as onsite gym, fitness studio, and employee lounge
- Group RRSP plan to take care of future you
- Onsite medical clinic and telemedicine
- Daily shuttle bus from two downtown locations
- Subsidized employee café with delicious meals and snacks

Future Electronics is taking a hybrid approach to work. We value collaboration and working together, which our offices facilitate, combined with working remotely.

Future Electronics is an equal opportunity employer.

YourFuture

**Job Types**: Full-time, Permanent

Pay: $15.77-$28.26 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Language training provided
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Work from home

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Pointe-Claire, QC H9R 5C7

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