Client Account Manager

At _Exceler8 Marketing_, we are looking for driven individuals who are ready to take their careers to the next level. As an Authorized Rogers Representative, we specialize in providing top-quality telecommunications solutions while building lasting client relationships. Our company is growing rapidly, and we are seeking a **Client Account Manager** to help drive our success forward.

We are a team of ambitious professionals dedicated to achieving excellence. Our culture is built on innovation, strategic thinking, and a commitment to delivering real results. We thrive on collaboration, problem-solving, and fostering an environment where growth is not just encouraged but expected. If you are passionate about building strong client connections, driving business growth, and developing your career in a fast-paced industry, we want to hear from you.

**Responsibilities of the Client Account Manager**:

- Act as the primary point of contact for clients, building strong, lasting relationships through regular engagement, needs assessment, and tailored solutions.
- Conduct client meetings, presentations, and negotiations to secure new business, maintain existing accounts, and identify opportunities for growth.
- Promote Rogers telecommunications products and services, ensuring solutions align with customer needs while driving revenue and account expansion.
- Develop and implement strategies to optimize account performance, meet sales targets, and contribute to overall business growth.
- Collaborate with internal teams to enhance client experience, streamline processes, and maximize service delivery.
- Track account activity, analyze trends, and generate data-driven insights to improve sales performance and customer satisfaction.
- Maintain accurate records of client interactions, sales activities, and key performance metrics in CRM software, providing regular reports to management.
- Ensure a seamless customer experience by addressing inquiries, troubleshooting issues, and proactively resolving concerns.

**Requirements for the Client Account Manager Role**:

- Post-secondary education in business, marketing, or a related field is an asset.
- Background in customer service, sales, account management, or telecommunications is preferred but not required.
- Strong interpersonal skills with the ability to build rapport, negotiate, and handle objections professionally.
- A solutions-oriented mindset with the ability to assess challenges, analyze data, and adjust strategies for success.
- Ability to manage multiple accounts, prioritize tasks efficiently, and thrive in a fast-paced environment.
- Familiarity with CRM systems, sales tracking tools, and telecommunications products is an asset, with a willingness to learn.
- **O**penness to training, professional development, and staying up to date with industry trends.
- Full-time, in-office availability at the **Victoria, BC** location. A valid driver’s license and reliable transportation are preferred but not required.

We are committed to providing the tools, training, and support you need to succeed. We take pride in fostering a workplace where driven individuals can thrive. Join us in shaping the future of business management and take the next step in your career with us at Exceler8 Marketing

Pay: $39,500.00-$98,000.00 per year

**Benefits**:

- Company events
- Employee assistance program
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person