Team Lead

**FULL TIME TEAM LEAD NEEDED**

If you are passionate about coffee, customer service, and teamwork, we offer a fun inclusive environment while providing a great experience for our guests. We are hiring for a few of our locations, we can discuss which one works best for you before we schedule an interview.
- A fun, flexible, non-discriminating environment.
- A place that values your ideas, initiative, and creativity.
- Ongoing learning and development.

**What you bring**:

- Great coffee skills (or a passion to learn and adapt quickly)
- A welcoming, friendly environment for customers.
- The ability to work well under pressure while having fun.
- Rapport building with customers and co-workers. A desire to maintain a safe, clean, and efficient work space.

Experience as a 3rd wave Barista preferred.
- As a Team Lead, your primary role is to provide support to your manager and other staff members when the manager is not present. You are also expected to adhere to company policies and procedures, and to support your team in doing the same._

**CORE QUALITIES**

**Empathy & Inclusiveness**
- Fosters a welcoming environment and embraces diverse perspectives.

**Adaptability**
- Stays open to new ideas, methods, and processes, and is ready to implement them effectively.

**Problem Solving & Conflict Resolution**
- Identifies, analyses, and resolves operational problems and conflicts among team members with tact and efficiency.

**Continuous Learning Mindset**
- Approaches challenges with an open mind, consistently seeks opportunities to enhance skills and knowledge for improved job performance.

**MAIN AREAS OF RESPONSIBILITIES**

**Cash Management**
- During opening and closing shifts, prioritizes accurate cash counting and promptly reports any discrepancies to the Café Manager. Additionally, ensures the change bag is adequately stocked and notifies the Manager when replenishment is needed. Any tips stored in the safe must be distributed to staff by a Team Lead.

**Keyholder**
- Maintains a personal set of keys to the cafe and is prepared to assist in emergencies by opening or closing the cafe as needed.

**Maintaining Standards**
- Monitors fellow team members to ensure fulfilment of duties and adherence to barista service standards. Upholds store cleanliness to established standards.

**De-escalating**
- Confidently handles confrontations between staff or customers. Reports any incidents to the Manager and prepares incident reports if required.

**Ordering**
- Responsible for placing orders as requested by the Café Manager.

**Inventory Management**
- Assists in taking stock or inventory as needed.

**Training**
- Supports the training of new staff and assists in training current staff on any procedural changes.

**EXPERIENCE & SKILL SET**
- Minimum 2 years of café experience.
- Demonstrates customer service skills.
- Strong leadership, motivational, and interpersonal abilities.
- Excellent communication skills.
- Proven track record of being a team player.
- Valid Ontario Smart Serve Certification.
- Ontario approved Safe Food Handler Certificate.

If you feel you will be a great fit for our coffee shop, please send us your CV and cover letter.

Happy Goat is an equal opportunity employer and considers all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

**Job Type**:

- 25 + hours/week.

**Pay**:

- $18.60/hour (Team Lead)

**Additional Pay**:

- Tips

**Schedule**:

- 8 hour shifts
- Holidays if needed.

**Operating Hours**:

- Varies from location to location
- Generally Sun-Sat 8am-8pm

**Application Question(s)**:

- Are you able to make latte art? - If so, include examples attached in your CV, we'd love to see it

**Requirements**:

- Safe Food Handling Certificate
- Smart Serve

**Salary**:

- From $18.60 per hour

**Benefits**:

- Casual dress
- Discounted or free food
- Flexible schedule
- On-site parking
- Paid time off
- Store discount

**Schedule**:

- Day shift

**Work Location**:

- In person

Pay: $18.60 per hour

Work Location: In person