Automotive Service Advisor

2 weeks ago

Greater Sudbury, Canada SUDBURY HYUNDAI Full time

**Who are we?**

At Sudbury Hyundai, great customer service is our priority. Although we service and sell vehicles, we consider ourselves in the people business. We’re committed to building long-term relationships with our customers, team members and our community.

**Position Summary**:
Our Service Advisors are the critical link between our technicians and our customers. From basic maintenance appointments to complex emergency repairs, you will advise our customers on how to best take care of their Hyundai while providing a best in class customer experience.

**Reports to**:Service Manager/Fixed Operations Manager

**Principal Duties and Responsibilities**
- Greet and direct customers within the dealership
- Depart from traditional ways of doing things to ensure the highest level of customer satisfaction and loyalty
- Communicate with customers regarding the status of their vehicle
- Coordinate activates relating to the repair of vehicles to ensure its fixed right the first time
- Obtain customers approval on all work to be completed
- Meet or exceed goals set for customer satisfaction index and other KPIs
- Ensure accurate and timely submission of warranty claims with Hyundai Canada for all warranty repairs

**Additional Duties and Responsibilities**
- Build productive and positive working relationships with co-workers
- Ask relevant questions regarding repairs or servicing to ensure proper information is passed on to customers
- Any other duties as assigned

**Skill Requirements**
- Skills required to perform principle/additional duties and responsibilities_
- Drive to achieve high standards
- Work effectively with others
- Handling pressure
- Managing complexity
- Understanding and using business knowledge
- Strong interpersonal skills
- Detail oriented
- Excellent organizational and multitasking skills
- Ability to work efficiently and effectively under pressure with concurrent deadlines.

**Required Qualifications**
- High School diploma / equivalent or higher
- Valid G Class Driver’s License

**Required Experience**
- Minimum of 2 years customer service experience (Hospitality industry experience considered an asset)
- Sales and/or Automotive experience an asset but not required

**Physical Requirements**
- Moving about the dealership
- Using computers and tablets
- Bending, stretching, lifting, reaching, and climbing
- Utilizing physical and manual dexterity
- Driving vehicles
- Lifting up to 50lbs
- Using equipment consistent with industry standards

**What’s in it for you**

**Salary**: $41,000.00-$67,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Greater Sudbury, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Licence/Certification:

- Class G Licence (required)

Work Location: One location

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