Customer Service/inside Sales Representative

2 weeks ago

Hamilton, Canada Maddocks Engineered Machinery Inc Full time

**Overview**

Since 1979, Maddocks Group - Industrial Filter Division has been a trusted Canadian manufacturer of custom filtration solutions for various industries across all sectors. Our commitment to quality, precision and performance has made us a preferred partner for companies that depend on clean, reliable operations.

**Key Responsibilities**:

- Serve as a primary point of contact for customer inquires, quotations and orders.
- Prepare detailed quotes for custom filter products based on customer specifications.
- Provide product recommendations and technical support to ensure optimal solutions.
- Coordinate with design solutions, production and logistic teams to meet customer requirements and delivery schedules.
- Utilize CRM software to manage customer relationships and track sales activities.
- Enter and manage order entry, documentation and communication through the sales process by addressing inquiries, resolving issues, and ensuring client satisfaction.
- Maintain relationships with existing customers while identifying new sales opportunities.
- Negotiate contracts and close sales deals while maintaining positive client relationships.
- Maintain accurate records of sales activities for reporting and trend analysis

**Skills**:

- Strong negotiation skills with a proven track record in B2B sales.
- Experience in telemarketing and technology sales is highly desirable.
- Proficiency in using CRM software for managing customer interactions.
- Excellent communication skills in English, both verbal and written.
- Ability to develop business through inside sales techniques.
- Familiarity with outbound calling strategies and warm calling practices.
- Knowledge of marketing principles related to customer engagement and retention.
- A customer-centric approach with a focus on delivering exceptional service. Join us as we strive to provide outstanding solutions that meet our clients' needs while fostering a collaborative work environment that encourages growth and success.

**Qualifications**:

- Minimum 2 years of experience in customer service, inside sales and order desk roles (manufacturing or industrial environment preferred).
- Strong communication, organization, problem-solving with high attention to detail.
- Proficiency with Microsoft Office (Excel, Outlook) and experience using ERP or CRM systems.
- Technical aptitude with the ability to interpret drawings, specifications, or product data.
- Knowledge of filtration systems, industrial process equipment considered an asset.

At Maddocks Group - Industrial Filter Division, we take pride in designing and manufacturing filtration solutions that keep industries moving. If you share our commitment to quality, precision and customer service, we would like to hear from you.

Pay: $40,000.00-$50,000.00 per year

**Benefits**:

- On-site parking

Work Location: In person

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