Inside Sales/Customer Service Coordinator

Are you a motivated and detail-oriented sales professional looking to join a collaborative team in the industrial manufacturing industry? Do you thrive in a fast-paced environment where your technical aptitude and customer service skills are valued? If you're seeking a full-time opportunity with a well-established firm dedicated to custom solutions in Hamilton, Ontario, we encourage you to apply for our Industrial Inside Sales Representative positionWe are currently seeking a dedicated Industrial Inside Sales Representative to join a great local team. This is a fantastic chance to build your professional profile within a dynamic and reputable organization.Reporting directly to the Sales Manager, you'll play a crucial role in serving as the primary point of contact for clients and coordinating sales activities. This company is looking for someone professional and corporate-oriented, eager to become an integral part of their close-knit sales team of two. This Inside Sales role offers a unique opportunity to contribute to a company that values its employees and clients, with growth opportunities available.Advantages- Full-time permanent position- Competitive annual salary: $45,000-$60,000 to start- 2 weeks vacation to start- Fun and collaborative team culture with BBQs, game events, and holiday parties- Opportunities for professional growth and advancement- On-site parking, free- Monday-Friday, 8:00 AM - 4:30 PM with a 30-minute lunchResponsibilities- Serve as the primary point of contact for customer inquiries, quotations, and order taking.- Prepare detailed quotes for custom filter products, including calculations and conversions based on customer specifications (Bills of Material).- Provide product recommendations and technical support to ensure optimal solutions.- Enter and manage orders accurately in the ERP system (e.g., Sage 300).- Coordinate with design, production, and logistics teams to meet customer requirements and delivery schedules.- Maintain and manage accurate customer records, files, and sales activity tracking (CRM/data entry).- Maintain strong relationships with existing customers and perform warm calling (5-10% of time) to identify new sales opportunities.- Work collaboratively with the small sales team to achieve targets.Qualifications- A minimum of 2 years of experience in customer service, inside sales, account coordination, or an order desk role (manufacturing or industrial environment preferred).- Strong technical aptitude, with the ability to interpret specifications, data, or drawings; knowledge of filtration systems is a strong asset.- Solid proficiency in MS Office (Word, Outlook, and Excel) and experience with an ERP (like Sage 300) or CRM system.- Excellent written and verbal communication skills in English.- Strong organizational skills and an outstanding attention to detail, particularly for order entry, data entry, and quoting.- Proven ability to perform calculations, conversions, and manage time-sensitive deadlines in a fast-paced environment.- A professional, corporate-oriented mindset with the ability to work independently while also being a collaborative team player.- Experience with B2B sales techniques, including cold/warm calling and negotiation.SummaryIf you are a driven individual with a keen eye for detail, strong technical aptitude, and a proactive approach to customer service, this is an outstanding opportunity to grow your career within a respected manufacturer right here in Hamilton. You will benefit from a supportive environment, a fun corporate culture, and the chance to contribute significantly to a small, dynamic team.How to Apply?- Apply online at Randstad.ca today- send your resume by email to jovana.manojlovic@randstad and all qualified candidates will be contactedRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.