Pipp Support Services Clerk

Overview:
As the PIPP Support Services Clerk, you will be responsible for clerical duties of moderate complexity, in accordance with policies, procedures and established precedents.

The PIPP Support Services Clerk provides administrative support to the Case Managers and Benefit Administrators, preparing claimant correspondence and arranging claimant travel and accommodations. The position is responsible for opening and sorting all incoming mail for injury claims and distributing documents for all injury claims staff.

**Responsibilities**:

- Prepares outgoing correspondence including customized, dictated, and template forms and letters that contain sensitive information and require a high level of confidentiality.
- Navigates the BI3 program to upload or print documents, search for information, and adjust data and reserves according to direction.
- Prints documents for the case owner to complete during the initial meetings or to be sent out by mail.
- Arranges for delivery of documents via priority post, registered mail, and courier.
- Reviews, sorts, and distributes injury claims mail.
- Handles incoming documents submitted with insufficient claims information according to procedures.
- Performs claim file administration including claim closure and data updates within BI3 and other supporting systems.
- Coordinates employee and claimant travel, as required.
- Supports and assists with clerical functions within the department.
- Performs other duties as assigned.

Qualifications:
**Education**:

- High school diploma or equivalent.

**Experience**:

- One year of practical experience in an office environment.

**Technical Knowledge and Skills**:

- Working knowledge of applicable Microsoft Office software, including Word, Excel and SharePoint.
- Handles multiple tasks and prioritizes assignments to meet deadlines.
- Works with accuracy and attention to detail.
- Works independently in a fast-paced environment.
- Establishes and maintains effective relationships with leaders, peers and vendors.
- Knowledge of the BI3 is an asset.

Employee Benefits:
**Health benefits**

We offer a comprehensive health benefits program that includes:

- flexible health, dental and vision plans
- health spending account
- travel health coverage
- other extended health benefits such as ambulance, massage and physiotherapy

**Financial security**

In an effort to support financial security, we offer:

- registered pension plan
- group, dependent, and optional life insurance coverage
- critical illness insurance
- sick leave to cover short-term disability
- long-term disability

**Wellness**

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

- vacation entitlement
- flexible work arrangement for eligible positions
- maternity, parental and adoptive leaves
- bereavement and family responsibility leaves
- employee and family assistance program
- mental-health programming
- lunch-and-learn offerings
- discounted gym memberships and wellness account

**Diversity and inclusion**

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

**Employee recognition**

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

**Professional development**

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

**Safety and health**

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.