Dispatcher/scheduler

**A workplace powered by you**

At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.

**Dispatcher/Scheduler**

Number of positions: 1 Job Location: Dunsmuir 11

Employment type: Temporary Region: Lower Mainland

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid

Annual salary: $ 58,100.00 - 63,800.00

**What you'll do**
- Schedules and dispatches a variety of work orders including meter reading, investigation, disconnect and re-connect work

orders to Field Service Representatives in a given region and/or across the province. Monitors daily progress of work orders
and informs manager when operational performance may be, or has been, impacted. Provides field support to Field Service
Reps, responds to customer calls, maintains related databases and compiles and distributes standard reports.
- Uses scheduling software to create and adjust meter-reading schedules based on factors such as available staff, route

requirements, billing cycles and reading types, ensuring that variations in staff availability are balanced with the meter
reading schedule and in keeping with service level metrics. Coordinates time off requests within defined guidelines.
- Dispatches work orders such as meter reading, special reading, investigation, reconnection and disconnection work

orders to Field Service Representatives based on meter read schedule and pending work orders in a Field Service Rep’s
assigned area(s). Adjusts daily FSR assignments (may be in real-time) using scheduling software and uses an automated
process to dispatch work orders to the field and track progress to completion.
- Monitors and tracks daily and weekly completion of work orders and informs manager of issues that may impact

operational performance, service level metrics, customers or employee safety.
- Responds to customer calls regarding access problems and the timing and scheduling of meter reads. Maintains customer

key records, sends keys out for tagging and makes arrangements with customers for access to premises. Communicates
with customer to ensure meter access is safe and free from hazards. Checks and adjusts meter reading coding errors
related to site access, site conditions and safety concerns.
- Answers inquiries from internal staff regarding meter access, meter locations, previous readings, meter reading

schedules, etc. Provides first-line troubleshooting support for the optical probes and handheld tablets and relevant
software / hardware used in the field, referring unresolved issues to designated technical staff.
- Monitors safety of Field Service Reps in the field by performing the Daily Check In/Out, Secondary Check In/Out, Trip Plan

Check In and Personal Safety procedures. Maintains the Master Time Off Schedule and employee contact information.
- Performs minor duties related to the above duties that do not affect the rating of the job.

**What you bring**
- College diploma or certificate in Office Administration, Business Administration, or a related field, AND experience in

customer service, or in a related field. OR High school diploma AND several years of experience in customer service, or in
a related field.
- One (year) of experience using customer billing systems and two (2) years of experience using Microsoft Office suite of

products.
- Requires completion of BC Hydro in-house Field Service Representative training program; or must complete in-house

training within one (1) month of starting the job.
** What we offer**
- A comprehensive benefits package
- A minimum of 15 paid vacation days
- A lifetime pension
- Flexible work model, depending on your role type
- Training and development courses

** What else you should know**
- Location : Vancouver, V6B 5R3.
- Please note this is a Full-time Temporary opportunity.
- Experience in a field service rep role is an asset. Logistics, dispatching, scheduling, field (meter reading/meter exchanges)

related activities.
- Please note that an Excel test will be part of the interview process.
- BC Hydro in-house Field Service Representative training to be completed at next available session following start date, if

not available within one month.
** Date Posted**:2024-09-13 **Closing Date**:2024-09-26

For internal use 51665431