Cash Administration Associate

3 days ago

Woodbridge, Canada 407 ETR Full time

Direct Relationships:

- Team Lead, Cash Administration
- Manager, Cash Administration
- Director, Financial Operations

Duties and Responsibilities:

- Accurate payment and return postings.
- Lock box account investigation, PAD Return investigation, sort incoming mail and Lock box mail.
- Investigate and resolve customers’ missing or misapplied payments.
- Investigate, prepare and issue refund cheques for customer over payments.
- Investigate, prepare and issue phone payment refunds for customer over payments.
- Communicate with CSR’s on all Cash Administration issues.
- Liaise with Financial Institutions on bank requests and payment issues.
- Use of Maestro for Incoming correspondence, refunds, credit balance transfers and exceptions.
- Update and maintain statistical reports with daily count of activities.
- Ensure accurate payment and return postings to ensure key performance indicators are met for external Vendor.
- Ensure accuracy of all postings in order to meet Bank Reconciliation key performance indicators with external vendor.
- Participate and contribute to all projects both external and internal.
- Promote process improvement within the Cash Administration Team and Liaise with Internal business partners on process improvement.
- Provide updates on changes to Policies and Procedures.
- Filing and preparing documents for storage at Iron Mountain based on retention of documentation.
- Other cash administration duties as assigned.

Qualifications:

- 1 - 2-year Business or Vocational knowledge learned through Community College or through previous work experience.
- General knowledge of accounting procedures.
- Proficient with MS Word, Excel, Outlook, Windows, People Soft, WinZip and Appian.
- Well organized, detail orientated, analytical and ability to problem solve.
- Self-motivated and able to work with mínimal supervision in a fast-paced environment.
- Ability to listen and communicate verbally or in writing.
- Excellent customer service skills.
- Demonstrate excellent multitasking and time management skills.
- Excellent work ethics with a positive attitude.
- Knowledge of 407 ETR businesses would be considered an asset.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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