Customer Service

5 days ago


Ottawa, Canada R.W. Tomlinson Limited Full time

The Customer Service & Operations Support Representative is an integral position within Tomlinson Environmental Services Division. Responsible for greeting people arriving at the office, direct visitors to appropriate person or service, answer and forward telephone calls, daily data entry of Route Sheets, and outbound calls to customers.

**Job Location**: 970 Moodie Drive

**PRIMARY RESPONSIBILITIES**
- Operate a telephone system, screen and forward telephone calls, input Customer requests in the TRUX System, and provide information to Customers as required.
- Data entry for various operations activities necessary for regular customer invoicing.
- Schedule customers’ services as requested.
- Occasional help in dispatch.
- End of day driver check-ins.

**WORKING CONDITIONS**
- Standard office environment
- Shift: 10am - 7pm, Monday to Friday

**EDUCATION AND EXPERIENCE**
- Completion of secondary school
- Minimum of 1 year handling inbound customer enquiries
- Bilingualism preferred (English and French)

**TOMLINSON OFFERS**:

- Competitive wages
- Bonus programs
- Employer paid health and dental benefits
- Extensive training programs and tuition reimbursement
- Retirement benefits program
- Family-oriented team environment
- Employee discounts and other rewards programs



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