Customer Service

2 weeks ago

Ottawa, Canada Redberry Franchising Corp. Full time

**Position Description**:
Reporting to the Store Manager, the Team Member is responsible for performing a variety of duties within a fast food establishment which may include cleaning the food or stock areas, operating fryers & microwaves, operating food preparation production line, assisting in the kitchen area, and maintaining inventory; performing all other responsibilities as directed by the business or as assigned by management.

**Essential Functions**:

- Cleans and stocks customer eating area(s), work stations, and equipment
- Greets all customers with a smile and friendly greeting and follows all customer service policies and procedures
- Maintains a solid knowledge of product and services available in unit
- Transfers supplies and equipment between storage and work areas by hand or cart
- Assists with a variety of kitchen-related functions as needed
- Receive, inventory, move and lift food and beverage products and supplies
- Serving customers at front counter, operating cash register to enter orders. Serving customers at drive through and processing payments

**Minimum Qualifications, Knowledge, and Skills**:

- Must meet the minimum provincial legal employment age (proof of age or work permit may be required if hired)
- Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
- Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
- Demonstrates the ability to bend, twist, and stand to perform normal job functions
- Customer service and cash handling experience preferred

Work Environment:

- Primarily indoor environment with occasional tasks outdoors
- Involves standing and walking for long periods of time without frequent rest periods (duration of shift)
- Requires frequent motions of bending, wiping, sweeping, mopping, wrapping, and squeezing
- Routinely reach overhead, forward and underneath shelves, counters, tables, and kitchen equipment
- Frequently squat or stoop to reach items on low shelves or off the floor
- Frequent exposure to fluctuating temperatures in areas such as cooler, freezer and cooking sections of restaurant
- Occasionally lift, move, carry, and stack cartons up to 30 pounds from various heights to/from shelves
- Occasionally climb on stools or ladders and reach for items located on shelves

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 15-35 per week

**Salary**: $15.50-$16.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay
- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Restaurant experience: 1 year (preferred)

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