Floor Manager/sommelier

16 hours ago

Toronto, Canada Le Select Full time

We are looking for a **FRONT OF HOUSE MANAGER/SOMMELIER **to join our FOH team

**DUTIES AND RESPONSIBILITIES**:

- Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service
- Recruit, train, orient Front of House staff; oversee continual training and performance management
- Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team
- Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers
- Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards
- Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery
- Update the wine list in coordination with the Wine Director
- Assist guests with wine selection based on their personal tastes and food choices; inform guests about different varieties of wines and prices
- Manage the wine inventory and order products as needed; assist in costing all wine to ensure restaurant stays within targets laid out
- Verify costs and inventory are at proper target
- Train FOH staff on available wines

**SKILLS AND QUALIFICATIONS**:

- 2+ years’ experience as a Manager of a high volume, similar environment
- Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset
- Wine education is a must
- Sommelier accreditation is an asset
- Demonstrates knowledge of financial and operational management
- Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels; exceptional interpersonal skills
- High personal integrity, professionalism and maturity
- Must possess strong attention to detail; proven problem-solving abilities
- Exceptional guest service orientation and passion for all things food and beverage
- Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment; ability to absorb and retain information quickly

**WHY WORK FOR US?**
- Competitive Wages
- Discounts at all ICONINK / Scale Hospitality Group Restaurants
- Corporate Goodlife Fitness Rates
- Fun Team and Culture
- Medical/Dental Group Health Benefits
- Training, Development and Education Reimbursement

**SCALE HOSPITALITY GROUP **recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.

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